Teller I/II (Full Time) - Westview Branch (300MSA1/300MSA2)

Municipal Employees Credit Union of Baltimore; Catonsville (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player in the financial sector seeks dedicated service-oriented professionals to join their team as Telllers. In this role, you will be responsible for providing exceptional cash handling services, ensuring accuracy in transactions, and maintaining excellent member relationships. The organization prides itself on delivering the highest quality member experience, making it essential for candidates to have a passion for customer service and attention to detail. This is a great opportunity to contribute to a not-for-profit institution that values community and member well-being while enjoying a comprehensive benefits package.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan with Employer Match

Company-Paid Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Long-Term Care Insurance

Time Off

Qualifications

• High school diploma or GED is required for this position.
• Proficient communication skills are essential for member interactions.

Responsibilities

• Perform cash transactions with accuracy and efficiency.
• Maintain accurate records and balance cash drawer daily.
• Refer members to appropriate representatives for additional services.

Skills

Cash Handling

Attention to Detail

Customer Service

Communication Skills

Referral Skills

Education

High School Diploma

General Education Degree (GED)

Job description

5910 Baltimore National Pike Catonsville, MD 21228

***Saturday hours required***

COMPANY SUMMARY

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY

TELLER I

Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer. A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals.

Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day’s cash drawer according to the Teller Accuracy Guidelines. Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs. Watchfulness for all counterfeit monetary instruments.

TELLER II

Under general supervision, efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals. A professional with a passion to exceed expectations of each member served. Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day’s operation according to the Teller Accuracy Guidelines.

Refers members to Member Service Representatives to obtain product information and/or services that best meet their financial needs. Serves as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes. Understand and ability to explain ATM operations and online banking features. Remains watchful to protect against fraud and counterfeit monetary instruments.

NECESSARY SKILLS

1. Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.
2. Cash Handling: Routinely handles large amounts of cash. Pays attention to detail. Counts cash, replenishes cash and balances transaction.
3. Quantity of Work: Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload.
4. Referrals: Able to recognize and act on referral opportunities in order to build member relationships. Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist. Meets required referral goals.

EDUCATION

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE

QUALIFICATIONS AND/OR ADDITIONAL FUNCTIONS

• Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT.
• Proficient written and oral communication skills.
• Ability to Learn and Apply Procedures.

ADDITIONAL REQUIREMENTS

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

BENEFITS at MECU CREDIT UNION:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.