Teller I - Highland Village, Texas

SouthState Bank, N.A.; Highland Village (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

A leading bank seeks a talented Teller to join their team in Highland Village, Texas. This role is crucial in delivering exceptional customer service while handling transactions accurately and efficiently. Applicants should possess strong interpersonal skills and a high school diploma, with previous cash handling and sales experience preferred. Training will be provided to ensure compliance with banking regulations, enhancing both the customer experience and personal development.

Qualifications

• Customer service experience required, preferably in banking.
• Ability to read, write, speak, and understand English.
• Good interpersonal and computer skills.

Responsibilities

• Process transactions for savings, checking, and loan accounts.
• Identify customer needs and expand relationships.
• Maintain a neat and orderly work area.

Skills

Customer service

Cash handling

Sales

Interpersonal skills

Computer skills

Education

High School diploma or equivalent

Job description

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.

TELLER 1 FUNCTIONS

• 18 months or less experience
• Teller duties
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings or training as needed.