TELLER I, FLOATING

Great Plains Bank; Fort Worth, Southlake (TX, TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Great Plains Bank is seeking a friendly Teller at the Ft. Worth area branch. The role involves handling a variety of customer transactions, maintaining accuracy in cash handling, and providing stellar service to both new and existing customers.

The Teller position emphasizes product recommendations and customer service, with growth potential from Level 1 to Level 3. A supportive team environment and standard bank procedures are in place.

Qualifications

• Requires high school diploma or GED.
• 1–3 months related experience or training preferred.
• Ability to read and interpret documents and instructions.

Responsibilities

• Greet customers and provide a welcoming environment.
• Process deposits, cash handling, and endorsements.
• Verify amounts and signatures; complete memo posts.
• Enter transactions and generate receipts from teller machines.
• Maintain accurate cash drawer balances at shift end.
• Cross-sell bank products and services when appropriate.
• Support night depository duties and other related tasks.

Skills

Customer service

Cash handling

Cross-selling

Math skills

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Ft. Worth Branch - Fort Worth, TX 76244, Floating position among several markets to include: The Dallas/ Ft. Worth Area. Applicant could potentially consider any of these markets to be a office location and willing to travel to other markets in need.

Summary

Tellers are responsible for processing a variety of customer transactions while providing world class customer service and identifying bank products and services that would be beneficial to prospective and existing customers. Tellers are friendly, courteous and are the face of the bank. As such, tellers strive to provide a superior customer experience. The Teller role is a leveled position, beginning with Level 1 and advancing to Level 3 that focuses on product recommendations and customer service. Senior Teller is reserved for team members that have met the qualifications to advance into a branch leadership position. This position is eligible to participate in the Team Incentive Plan (TIP).

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Greets customers and facilitates a welcoming environment.
• Possesses a positive attitude and ability to effectively contribute to a positive team environment and work toward achieving goals.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to memo post transactions, and issues teller machine and manually generated receipts.
• Places holds on accounts for uncollected funds.
• Orders daily supply of cash and counts incoming cash.
• Balances currency and coin in cash drawer at end of shift and compares totaled amounts with data displayed on teller machine and/or other corresponding reports.
• Generates new business and expands relationships with current customers by cross-selling bank products and services that would benefit each individual as opportunities arise.
• Receives deposits via mail and counts and balances cash in night depository. Accepts utility bills and loan payments.
• Cross trained on all areas of deposit operations to serve as a backup to these duties, when necessary, especially new account duties.
• Other duties may be assigned.

Qualifications: Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.

Physical Demands

This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.

All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or location protected class.