Teller I - Farragut - Bilingual/Spanish Preferred

ORNL Federal Credit Union; Farragut (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

ORNL Federal Credit Union in Farragut, TN seeks a Teller I to assist members with daily banking needs in person and by phone, following service standards. The role includes processing cash transactions, vault balancing, and referring members to suitable personnel.

The position requires a minimum of 1 year cash handling or customer service experience; Teller experience is preferred. A high school diploma or GED is required, with room to grow in a community-focused credit union.

Qualifications

• Minimum 1 year cash handling or customer service experience is required.
• Teller experience is preferred.
• A high school diploma or GED is required.

Responsibilities

• Process member financial transactions, including deposits, withdrawals, and loan payments.
• Assist members in person and by phone and refer to appropriate personnel.
• Balance cash and vault, and participate in branch campaigns and promotions.
• Promote products and services and assist with online banking enrollment and issues.

Skills

Cash handling

Customer service

Cross-selling

Education

High school diploma or GED

Job description

Job Category : Retail

• Full-Time
• On-site

Locations

Showing 1 location

Description

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.

Essential Functions & Responsibilities:

• Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.

Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.

• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Experience:

• Minimum 1 year cash handling or customer service experience is required
• Teller experience is preferred

Education:

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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