Teller I (Bilingual Required)

Rogue Credit Union; Medford (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

Rogue Credit Union in Medford, OR is hiring at the East Medford Branch for a role in Member Relations. You will accurately process member transactions and provide helpful, confidential service in person and by phone.

The position requires basic cash handling skills, good communication, and the ability to multitask in a busy branch environment. Weekends and rotating shifts are part of the schedule.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Interpersonal skills: dealing with the public with courtesy.
• Good communication and listening skills; ability to multi-task, perform 10-key, keyboarding, and cash handling.

Responsibilities

• Receives and processes member financial transactions accurately (deposits, withdrawals, payments, money orders, transfers).
• Responds to member requests and direct inquiries to the proper person.
• Collaborates with other departments to maintain unsurpassed service.
• Cross-sell Rogue products and services to meet member needs.
• Maintains cash drawer, balances transactions, and completes opening/closing duties.
• Performs other duties as needed.

Skills

Cash handling

Multi-tasking

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

10-key calculator

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

East Medford Branch, Medford, OR, US

Salary Range: $18.56 To $20.69 Hourly

Department: Member Relations

Reports To: Assistant Branch Manager

Classification: Non-Exempt

About Rogue Credit Union

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role

Accurately processes financial transactions and provides information to members in the lobby and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.

Essential Functions & Responsibilities

• 50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.
• 15% Responds to member's requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
• 10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
• 10% Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member's needs.
• 10% Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.
• 5% Proactively performs other duties as needed or assigned.

Knowledge and Skills

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Good communication and listening skills: ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work.

Physical Requirements: Some lifting required (up to 30 pounds), continuous standing and walking. Finger dexterity. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment: Normal workday with occasional overtime. Will require working Saturdays and a rotating, flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Travel to other Rogue Credit Union regions may be required.

Disclaimer

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call [phone].

This Job Description is not a complete statement of all duties and responsibilities comprising the position.