Teller I - 3/4 Time Baseline

Elevations Credit Union; Boulder (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

Elevations Credit Union is seeking a Teller I to join their branch team. This role involves providing account transaction services and engaging with members to identify their financial needs. The ideal candidate will have a passion for delivering exceptional service and a commitment to the credit union's core values. This part-time position offers competitive pay and various employee benefits.

Benefits

4 weeks paid time off

Comprehensive medical, dental, and vision plans

401(k) match up to 4%

Paid parental leave

Tuition reimbursement up to $5,250/year

Qualifications

• 6 months experience in customer service interactions.
• Bilingual English/Spanish preferred for additional bonus.

Responsibilities

• Process account deposits, withdrawals, and payments.
• Engage members to explore financial needs and provide solutions.
• Maintain operational excellence in daily teller operations.

Skills

Customer Service

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

As part of the branch team, the Teller I serves as the face of Elevations for many of our members. This position provides account transaction services and engages with members to explore other financial needs. The Teller I is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time.

Essential Functions.

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’T) Service Model with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately.
• Maintains high-level operational excellence in the completion of daily teller operations including but not limited to, cash balancing, completing opening and closing tasks and/or performing and/or supporting the completion of periodic cash control and operational audits.
• Develops good interpersonal relationships by helping members feel valued.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
• Follows process and procedures to protect members and ECU from fraud and loss.

Reports To

Senior Branch Manager

Manages:

This role does not have supervisory responsibility.

Required Skills, Education and Experience

• 6 months experience successfully managing customer service interactions in a fast-paced environment
• Equivalent to a high school diploma
• Proficient in Microsoft Word and Excel

Preferred Skills, Education and Experience

• Bilingual English/Spanish speaking preferred – includes $120/month bilingual bonus after passing aptitude assessment!

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

• Retail Operations and Marketing: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work

• Part time ¾ time 30-35 hours per week
• Days of work: Monday - Saturday

Classification:

Non-Exempt

Compensation Information:

The base pay of the budgeted range is $19.31 per hour, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

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