Teller I

Central Bank; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Teller I to deliver exceptional customer service and perform various financial transactions accurately. The ideal candidate will have strong cash handling skills and a customer service orientation, ensuring adherence to bank policies while managing customer inquiries. This full-time role is an entry-level position ideal for individuals motivated to grow in the banking industry.

Qualifications

• Minimum of one (1) year of experience in customer service/cash handling.

Responsibilities

• Provide quality customer service per Bank standards.
• Accurately complete various financial transactions.
• Engage in professional communication with customers.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or equivalency

Job description

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POSITION SUMMARY

The Teller I is responsible for providing quality customer service per Bank standards in accurately and efficiently completing various financial transactions in adherence to all Bank policies.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Portray a positive company image and engage in professional and friendly communication with customers
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Refer any customer questions regarding products or services to the appropriate person
• Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts
• Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
• Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
• Receive and count daily inventories of cash and drafts. Monitor bank vaults and ATM’s to ensure cash balances are correct. Order a supply of cash to meet daily needs
• Carry out special services for customers as requested in adherence to Bank policy
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Identify transaction mistakes when debits and credits do not balance
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Resolve problems or discrepancies concerning customers' accounts
• Explain, promote, or sell Bank products or services using computerized information about customers to tailor recommendations
• Count, verify, and post armored car deposits
• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
• Perform clerical tasks such as typing, filing and answering multi-line phone system
• Performing all other duties as assigned
  
  

Description

POSITION SUMMARY

The Teller I is responsible for providing quality customer service per Bank standards in accurately and efficiently completing various financial transactions in adherence to all Bank policies.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Portray a positive company image and engage in professional and friendly communication with customers
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Refer any customer questions regarding products or services to the appropriate person
• Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts
• Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
• Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
• Receive and count daily inventories of cash and drafts. Monitor bank vaults and ATM’s to ensure cash balances are correct. Order a supply of cash to meet daily needs
• Carry out special services for customers as requested in adherence to Bank policy
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Identify transaction mistakes when debits and credits do not balance
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Resolve problems or discrepancies concerning customers' accounts
• Explain, promote, or sell Bank products or services using computerized information about customers to tailor recommendations
• Count, verify, and post armored car deposits
• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
• Perform clerical tasks such as typing, filing and answering multi-line phone system
• Performing all other duties as assigned
  
  

Requirements

EDUCATION & EXPERIENCE

• High School Diploma or equivalency preferred
• Minimum of one (1) year of experience in customer service/cash handling
  
  

Central Bank is an Affirmative Action and Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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