Teller I

Water and Power Community Credit Union; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Water and Power Community Credit Union in Los Angeles, CA is seeking a full-time Teller to handle member transactions, balance cash drawer, and promote credit union products. You will assist members with deposits, withdrawals, loan payments, and other transactions, while maintaining accuracy and high service standards.

The role requires a High School diploma or GED, with 6 months to 2 years of teller experience. Excellent customer service and basic computer skills are essential.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum six months to two years teller experience.
• Ability to handle cash and cross-sell products.
• Strong English communication, both written and spoken.
• Basic PC skills and familiarity with MS Windows/Word.

Responsibilities

• Balance cash drawer and daily transactions accurately per guidelines.
• Provide prompt information to members and assist with transactions; cross-sell products.
• Maintain professional standards and friendly service for all members.
• Coordinate with branch and other service centers to ensure seamless service.
• Follow compliance, BSA regulations, and company policies; meet sales objectives.
• Work Saturdays as required.

Skills

Courtesy

Verbal skills

Basic PC skills

English fluency

Decision making

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Windows

Microsoft Word

Basic Internet Browser

Job description

Job Details

Job Location: Hope Street Branch - Los Angeles, CA 90012

Position Type: Full Time

Education Level: High School

Salary Range: $18.42 - $24.13

HourlyTravel Percentage: None

Job Category: Banking

Role:

To provide value-added quality service to the membership by efficiently, accurately and continuously handling member transactions and cross-selling credit union products and services. Assists members with their financial transactions, involving paying and receiving cash, and other negotiable instruments at the teller line.

Major Duties and Responsibilities:

• 25% - (Job Knowledge) – Balance Cash Drawer and daily transactions within established credit union guidelines to ensure accuracy and prevention of losses. Knowledge in processing all teller transactions including deposits, withdrawals, loan payments, night drop, bank by mail transactions, payroll deduction, money orders, and travelers checks. Provides prompt and accurate information to the member and conducts moderate to complex account research or inquires.
• 20% - (Member Focus) – Provides prompt and accurate information to the member and conduct basic account research or inquires. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfer amounts from member accounts as directed. These transactions are performed with minimal or no errors. Ensures compliance with all credit union member service standards. Performs all member related functions and activities in accordance with superior member service. Handles member correspondence, resolves inquiries and provides product information.
• 15% - (Quality) – Utilizes TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work process. Assists other staff members with product and service issues with minimum supervision. Performs other duties and assignments as delegated by branch management.
• 15% - (Teamwork and Cooperation) – Maintains effective communications between branch and other service centers. Is willing to provide support to other service centers in order to achieve exceptional member service. Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery.
• 10% - (Business Development) – Promotes a retail environment by cross-selling and referring credit union products and services. Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery. Required to meet and maintain minimum sales objectives assigned by branch management.
• 10% - (Communication) – Maintains professional standards with all member and staff contacts, written correspondence, and overall personnel and branch appearance. Composes correspondence and communicates with members as necessary.
• 5% -Other duties as assigned.

Additional Responsibilities:

• To provide friendly, professional, personal service to all members.
• To balance at least 98% of the time.
• Complete all work process with minimum of errors and a high degree of quality with minimal supervision.
• Required to meet and maintain minimum sales objectives assigned by the Branch Manager.
• Supports the needs of the Sales Division by assisting wherever needed to ensure member demand with sales and service delivery.
• Utilize TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work processes; demonstrates and promotes team work.
• Performs all duties in compliance with credit union policies and appropriate regulatory statutes.
• Understands compliance issues and attends training as it relates to Tellers. Complies with all relevant aspects of the Bank Secrecy Act as well as all other regulations applicable to the position.
• Ability to work on Saturdays as requested.

QualificationsEducation

High School Diploma, G.E.D., or equivalent required.

Experience

Minimum of six months to two years of similar or related experience.

Abilities, Knowledge and Skills

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/ or outside the organization, generally regarding routine matters for purpose of giving or obtaining information which may require some discussion.
• OtherSkills: Basic PC skills, Microsoft Windows, Microsoft Word, Basic Internet Browser. Experience, Good Verbal Skills.
• Ability to communicate clearly and to be understood in English, both in writing and verbally, by telephone and face to face.
• Ability to sit in increments of 2-3 hours at a time during the work day.
• Ability to stand in increments of 2-3 hours at a time, walk one hour per day, and bend/reach a distance of two to four feet.
• Ability to operate computer terminal, printer and calculator for extended periods of time.
• Ability to organize financial records in chronological and/ or alpha/ numeric files.
• Ability to make sound decisions