Teller I

First Bank (FBNC); Greenville (SC); On-site; USD 33,000 - 46,000; Full time

Job summary

A leading banking institution is seeking a Teller I to perform various customer service duties. The role involves handling cash transactions, assisting customers, and maintaining good relationships while promoting banking products. This entry-level position calls for a high school diploma or equivalent and basic organizational skills for effective performance in a professional environment.

Qualifications

• Less than 3 years of Teller experience preferred.
• Knowledge of Bank operations and products.
• Ability to stand, walk, and perform office tasks.

Responsibilities

• Receive and process customer deposits and withdrawals.
• Promote bank products and services to customers.
• Balance cash drawer and operate computer systems.

Skills

Organizational skills

Communication

Computer operation

Education

High school diploma or GED

Job description

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Summary

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Summary

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Incumbents in this position possess less than 3 years of Teller experience.

Essential Functions

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks, traveler’s checks and gift cards.
• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Receives and processes stop payment and hold orders.
• Accepts loan, credit card and installment payments.
• Balances cash drawer daily and verifies cash being bought from and sold to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, updates information and sorts’ mail or reports as required.
• Answers telephones and directs callers to proper Bank personnel.
• Processes teller work through branch capture and assists with imaging research.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.
• Type’s routine letters, reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Takes steps to ensure security of Branch personnel & Bank procedures.
• Fully understands opening/closing procedures, as well as all other security procedures.
• May prepare and verify order of shipment of currency.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.
  
  

General Qualifications

Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
  
  

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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