Teller Full Time (40 hours)

Hancock Whitney Corp.; Panama City (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to join their team in Panama City. This role is pivotal in creating exceptional client interactions, focusing on accurate cash handling and superior service. As a Teller, you will manage client transactions, educate them on digital solutions, and ensure a welcoming atmosphere in the financial center. With a commitment to personal growth and community service, this opportunity allows you to thrive in a supportive environment while helping clients achieve their financial goals. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• 6 months cash handling or teller experience strongly preferred.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Build and maintain client relationships through quality interactions.
• Handle client transactions such as deposits and withdrawals.
• Educate clients on digital solutions and financial services.

Skills

Cash Handling

Customer Service

Sales Experience

Problem Resolution

Education

High School Diploma or GED

Job description

Teller Full Time (40 hours) page is loaded

Teller Full Time (40 hours)

Apply locations Highway 77 - Panama City, FL time type Full time posted on Posted 2 Days Ago job requisition id R014807

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JOB FUNCTION / SUMMARY:

A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection,and personalized value-added client discussions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards.
• Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
• Handles client servicing requests such as service charge clarity and account maintenance.
• Maintains a working knowledge of products, services, and processes offered.
• Achieves required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution.
• Educates clients within the financial center on digital solutions such as mobile, online, and ATM offerings all centered around convenience.
• Refers clients to internal business partners as client needs are discovered.
• Assists with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center.
• Assists in managing operational loss within a financial center to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedure.
• Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.
• Performs research for clients as needed.
• Other duties and special projects as assigned by Management.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or general education degree (GED)
• 6 months cash handling or teller experience strongly preferred
• Previous sales and referral experience strongly preferred

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About Us

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility.

A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas.

Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.