Teller Full Time (40 hours)

Hancock Whitney; Bogalusa (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney Bank in Bogalusa, LA is seeking a frontline Teller to deliver outstanding client service while handling transactions accurately and securely. You will support branch operations, promote digital banking, and refer customers to partners to meet financial needs.

The role requires a high school diploma or GED, 6 months cash handling or teller experience, and compliance with banking laws. You will work with a friendly team to ensure smooth daily operations and a welcoming lobby

Qualifications

• High School diploma or GED required.
• 6 months cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactions including deposits, withdrawals, check cashing, card advances, money orders, negotiable items, and loan payments.
• Respond to servicing requests with product knowledge to resolve issues quickly and effectively.
• Build and grow client relationships through high-quality, personalized interactions in-person and via outbound calls.
• Educate clients on digital banking solutions to promote self-service adoption.
• Refer clients to internal partners as needs are identified.
• Support branch operations including opening/closing, vault management, night depository, balancing, and workstation prep.
• Assist in managing operational loss through fraud detection and appropriate overrides; maintain balancing standards.
• Uphold risk management, compliance, and security standards; ensure professional appearance and conduct.
• Actively manage lobby by greeting and guiding client traffic.
• Perform research and special projects as directed by management.

Skills

Cash handling

Retail experience

Teller experience

Education

High School diploma or GED

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.