Teller (Full Time)

Popular; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Popular is seeking a Teller in North Miami, FL. The primary responsibility is to process transactions accurately while providing excellent customer service. Candidates should have a high school diploma and prior cash handling or retail experience.

You'll be expected to build relationships with clients and maintain security procedures while handling cash. Join Popular, an Equal Opportunity Employer, where your skills can contribute to a positive customer experience!

Qualifications

• Must have at least six months of cash handling or retail sales experience.
• Must anticipate continuing education toward a degree.

Responsibilities

• Process paying and receiving transactions accurately.
• Maintain a minimum amount of cash and ensure its security.
• Build trust-based relationships with clients.

Skills

Cash handling

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Location: North Miami, FL, US, 33180

Company: Popular

Workplace Type: On-site

NW 7th Miami FL

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

Operations

• Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
• Reference the client by name in all transactions to provide personalized service
• Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security and safety measures
• Re‑stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
• Assist in the processing of night depository bags and currency, and ATM settlements as required
• Be responsible to act in accordance with all bank policies and regulation to ensure the branch passes assessment and audits
• Work with branch manager and supervisor to attain or exceed individual goals
• Confidently build effective, trust‑based relationships with clients by listening and uncovering their needs to gain in‑depth knowledge of clients’ financial life priorities in order to deepen the customer relationship and refer the products/services that are most appropriate for their situation
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
• Educate clients on self‑service capabilities and encourage use of digital service channels/banking options such as smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

• Promote environment of ongoing customer feedback and continuous improvement
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
• Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues
• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

• Minimum Required: High School Diploma or equivalent, anticipation of continuing education toward a degree, and six months cash handling or retail sales experience

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

Popular is an Equal Opportunity Employer, including Disability/Vets.