Teller/FSR

Texas Bank; Longview (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Paycom in Longview, TX is seeking a Teller to deliver accurate cash handling and friendly service. You will balance cash drawers, process deposits and withdrawals, and support cross-training for Financial Services Representative duties.

Responsibilities include assisting customers, promoting bank services, and maintaining compliance with banking regulations. Strong math, communication, and organizational skills are essential for success in a fast-paced branch environment.

Qualifications

• Education: High School Diploma (or GED or High School Equivalence Certificate).
• Banking knowledge preferred.
• English language knowledge and understanding of banking products.

Responsibilities

• Provide excellent customer service while maintaining accuracy and professionalism.
• Balance currency, coin, and checks in cash drawers and process transactions with computers or adding machines.
• Receive checks and cash for deposit, verify amounts, and issue receipts.
• Process transactions such as loan payments, wire requests, and other teller duties.
• Assist customers with bank services and cross-train for Financial Services Representative duties.

Skills

Customer service

Attentiveness

Information retention

Tact and diplomacy

Mathematical skills

Communication skills

Organizational skills

Attention to detail

Accuracy

Computer literacy

10-key

Problem solving

Decision making

Cash handling

Education

High School Diploma or GED

Job description

Teller position with the need for cross training to be a Financial Services Representative.Education:High School Diploma (or GED or High School Equivalence Certificate)Some college courses preferredBanking knowledge preferredKnowledge:Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employeesMathematical skillsStrong communication skillsStrong organizational skillsDetail oriented, high degree of accuracyCompetent with computers, telephone, 10-key and other office machineryAbility to work in a fast-paced environment & under pressure as neededAbility to make sound decisions. This may include making on the spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's risk.Ability to think through and rationalize decisionsFamiliar with retail banking regulations and financial servicesEnglish language knowledge. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarTasksProvide excellent customer service while maintaining a high degree of accuracy and professionalism. This should include acknowledging customers by name at the beginning or end of the transaction for a more personal experience.Acknowledge all customers that come in the bank.Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.Utilize and balance the assigned Teller Cash Recycler (TCR), Automated Teller Machine (ATM), Integrated Teller Machine (ITM)Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds and no other orders on the account would prevent pay out of money (stop payment, freeze on account, hold, etc).Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Identify transaction mistakes when debits and credits do not balance.Prepare and verify cashier's checks.Arrange monies received in cash boxes and coin dispensers according to denomination.Process transactions such as loan payments, night deposits, and mail deposits.Receive mortgage or loan, verifying payment dates and amounts due.Resolve problems or discrepancies concerning customers' accounts.Assist customers with gift cards, money orders, cashier's checks, address changes and other requests.Promote the bank's services, answer customer questions and direct customers to appropriate departments.Order a supply of cash to meet daily needs.Sort and file deposit slips and checks.Carry out special services for customers, such as ordering bank cards and checks.Daily balancing of the coin machine and vaultAnswer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policiesAnswer incoming phone calls in friendly and professional mannerReceive and prepare wire requestsPerform opening and closing procedures of the branchAbility to cross-train for Financial Services Representative (New Accounts, AA, Etc)Other duties as neededReceive and greet bank visitorsHave a clear and advanced level of understanding of the bank’s products and services.Listen to the customer and offer appropriate bank services based on the customers communication with the representative.Educate the customer about the bank’s productsProcess basic and advanced customer transactions, such as receiving and paying out money and transaction involving negotiable instruments.Assist customers in an efficient, friendly and accurate manner.Follow designated new account procedures.Comply with all applicable laws and regulations.Process customer requests including but not limited to debit cards, check orders, stop payments, wire transfers, change of address, debit disputes, and general inquiries.Resolve problems or discrepancies concerning customers' accounts.Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policiesAnswer incoming phone calls in friendly and professional mannerWillingness to cross-train for Financial Services Representative duties (Administrative Assistant, Teller, Etc)