Teller (Floater) - Bilingual

Arvest Bank; Tulsa (OK); On-site; USD 29,000 - 38,000; Full time

Job summary

Arvest Bank in Tulsa, OK seeks a friendly Teller to process transactions, identify customer needs, and guide them to the right specialists. The position is based at 9701 E 31st Street Tulsa, with occasional float to nearby branches.

Availability is Monday–Friday 7:30 am to 6:30 pm and Saturdays 8:15 am to 1:30 pm; bilingual English/Spanish is required; a high school diploma or GED is required; prior sales or cash-handling experience is a plus; strong customer service is essential.

Qualifications

• High school diploma or GED required.
• Sales experience, cash handling, customer service, bank or other financial service provider experience preferred.
• Must be able to arrive at work on time, work on site and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style.
• Must be able to perform several tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to rotate job tasks.
• Must be able to occasionally work overtime.
• Must be able to greet others cordially.
• Must be able to coordinate multiple and changing priorities.
• Must be able to verbally communicate with all other associates.
• Must be able to operate telephone, scanner, copier and FAX machines.

Responsibilities

• Contribute to branch sales by engaging customers and referring to product specialists.
• Deliver exceptional customer service with friendly, professional conduct.
• Accept and process teller transactions per bank policies.
• Cash checks and withdrawals within limits; seek authorization for over-limit transactions.
• Prepare daily settlements of teller cash and proof transactions.
• Explain policies and procedures to customers as applicable.
• Balance cash drawer daily.
• May open new accounts after FSR training.
• Follow bank policy, laws, regulations, and the bank's BSA/AML program.

Skills

Customer service

Sales experience

Cash handling

Teamwork

Multitasking

Communication

Stress management

Attendance reliability

Education

High school diploma or GED

Job description

Description

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visitwww.arvest.com/careers/benefits .

Position is based at 9701 E 31st Street Tulsa OK 74146. Incumbent will float to area branch locations as needed.

Availability is needed Monday through Friday 7:30 am to 6:30 pm and Saturdays 8:15 am to 1:30 pm.

Bilingual in English and Spanish is required

Summary

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross-training to provide an expected level of exceptional customer service.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Team Accountabilities

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Other Skills and Abilities

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 52 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.