Teller - Floater

Flagstar Bank; New York (NY); On-site; USD 23,000 - 33,000; Full time

Job summary

Flagstar Bank is seeking a Teller - Floater in Jackson Heights, NY. The role involves delivering high-quality service while handling routine financial transactions and supporting teller teams across branches.

Responsibilities include greeting clients, answering questions, processing deposits, withdrawals, transfers, and maintaining cash accuracy. The position requires at least one year of teller experience and a High School diploma, with a focus on compliance and customer care.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 1 year previous teller experience (required).

Responsibilities

• Greet and service clients in a friendly and courteous manner.
• Answer phones.
• Provide account information, answer client questions and direct clients appropriately for further assistance as needed.
• Process client transactions, including cash and check deposits, withdrawals, check cashing, loan payments, official checks and money orders, transfers, general ledger entries, CTRs, etc.
• Maintain an adequate cash supply at all times: buying from and selling to the vault as needed ensuring drawer limits are not exceeded.
• Balance cash on hand, transactions processed and negotiable items daily and ensure totals match the record in the system.
• May assist with retrieval and processing of ATM deposits and ATM settlements.
• May assist with deposits made to Night Depository.
• May sell and purchase foreign currency.

Skills

Math aptitude

Interpersonal skills

Data entry speed

Customer service

Attention to detail

Education

High School / GED

Job description

Position Title Teller - Floater Location Jackson Heights, NY 11372

Job Summary Teller provides excellent service to clients by assisting them with processing routine financial transactions on a day-to-day basis in accordance with all Bank policy and procedures. Will travel to Financial Centers and lend support to the teller units as needed.

Job Responsibilities

• Greet and service clients in a friendly and courteous manner.
• Answer phones.
• Provide account information, answer client questions and direct clients appropriately for further assistance as needed.
• Process client transactions, including but not limited to, cash and check deposits, withdrawals, check cashing, loan payments, issue official checks and money orders, transfers, general ledger entries, completion of CTRs, etc. accurately and efficiently.
• Maintain an adequate cash supply at all times: buying from & selling to the vault as needed ensuring established drawer limits are not exceeded.
• Balance cash on hand, transactions processed and negotiable items daily and ensure that totals prove to the figures on record in the computer.
• May assist with retrieval and processing of ATM deposits and ATM Settlement.
• May assist with retrieval and processing of deposits made to Night Depository.
• May sell and purchase foreign currency.
• Complete ongoing training as required Compliance, HR, etc.
• Provide support for the Private Client Groups as needed.

Additional Accountabilities

Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Required Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 1 year previous teller experience (required)

Preferred Qualifications

• Good mathematical aptitude to facilitate daily balancing
• Strong interpersonal skills
• Ability to enter numerical data on computer with speed and accuracy
• Able to respond promptly to client needs, follow through & resolve issues in a pleasant & helpful manner
• Customer service oriented
• Detail oriented & ability to multi-task
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA)

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range $17.00 - $24.23

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender