Teller - Eldridge

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in Houston seeks a front-line associate to deliver exemplary member service. You will handle in-branch, mail, and phone transactions, issue checks and reloadable cards, balance drawers, perform maintenance, and assist with cross-selling of CU products.

The role requires up to six months in banking or cash handling, a high school diploma or GED, and knowledge of BSA/AML regulations. Some travel to branches and Saturday work may be needed.

Qualifications

• High school diploma or GED required; knowledge of Bank Secrecy Act and Anti-Money Laundering regulations.
• Up to six months of experience in banking or cash handling.
• Knowledge of Credit Union products and services beneficial.

Responsibilities

• Handle member transactions in person, by mail, or by phone (deposits, withdrawals, transfers, cash advances, currency exchanges).
• Issue checks, gift cards/cards, reloadable cards, etc.; balance cash drawer and negotiables.
• Perform member account maintenance, data changes and account openings.
• Answer phone inquiries, forward calls, and take accurate messages; follow up as needed.
• Advise members on product/service needs and promote cross-selling.
• Travel to other branch locations for coverage and work on Saturdays when required.

Skills

Customer service

Detail-oriented

Multi-tasking

Courtesy

Tact

Diplomacy

Education

High school diploma or GED

Job description

Role:

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.

Perform member account maintenance functions including personal and account data changes and account openings.

Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.

Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.

Promote teamwork by assisting others with work when needed or when own work is completed.

Perform other job duties as assigned.

Performance Measurements:

1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.

2. Tracks progress on individual production and account cross-selling goals.

3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.

4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience:

Up to six months of experience in the banking industry and/or cash handling experience.

Education:

A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills:

Customer service skills, detail-oriented and multi-tasker.

Physical Requirements:

While performing the duties of the job, the employee is regularly required to :

• Position self to move about the work area.
• Reach, grab, sort.
• Communicate in person and via telephone with others.
• Identify and recognize small font communication.
• Ability to transport a minimum of 10 pounds.

Address: 1805 Eldridge Pkwy S, Houston, TX 77077