Teller - Eastgate Office

Park National Bank; Glen Ridge Acres (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Park National Bank is seeking a friendly, detail-oriented teller to serve customers at our Cincinnati, OH branch. You will handle everyday transactions, advise on basic banking products, and support team goals with accurate, timely service.

The role requires a High School Diploma or equivalent and 0–2 years of cash handling or customer service experience. Full-time, on-site hours are Monday–Friday with some Saturdays, offering growth within a respected community bank.

Qualifications

• High School Diploma or Equivalent required.
• 0-2 years prior cash handling, sales, or customer service experience preferred.

Responsibilities

• Serve customers promptly and professionally per Park Promises standards.
• Process transactions accurately and in line with bank procedures.
• Refer loan and deposit customers to subject matter experts as needed.
• Maintain up-to-date product knowledge and participate in training.
• Suggest products and services to meet customer needs.
• Protect bank assets by following security and regulatory policies.
• Communicate work-flow improvements and contribute to branch promotions.
• Adhere to compliance requirements and risk management practices.
• Deliver a high level of service within Serving More standards.
• Perform other duties as assigned.

Skills

Interpersonal/Customer Service

Written and Verbal Communication

Follow directions

Adaptable to change

Basic Computer Skills

Organizational/Detail oriented

Multi-tasking

Teamwork

Active listening

Independent problem solving

Education

High School Diploma or Equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

Cincinnati, OH 45245, USA

• Branch Delivery
• Full-Time
• Requisition #: TELLE006999

Description

*Role not eligible for sponsorship*
RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

EDUCATION - CERTIFICATIONS - WORK EXPERIENCEHigh School Diploma or Equivalent required
0-2 years prior cash handling, sales, or customer service experience preferred

PHYSICAL REQUIREMENTS This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to find count currency.

SCHEDULEOperating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am - 12:00pm. The average number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours per week is required in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.