Teller

M&T Bank Corporation; Town of Vermont (WI); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank Corporation in Vergennes, Vermont is seeking a Teller to deliver friendly, accurate service in a busy branch. You will handle a variety of transactions, educate customers on digital options, and support lobby management while ensuring compliance with bank policies.

The ideal candidate has a high school diploma or GED, at least six months of customer service experience, strong communication skills, and comfortable with data entry and cash handling.

Qualifications

• High school diploma or GED required with at least 6 months of customer service experience.
• Experience with data entry and/or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Well-organized with good time management and prioritization.
• Proficient with internet-based tools and banking software.

Responsibilities

• Provide exceptional in-branch customer service and balance/cash transactions accurately following policy.
• Educate customers on digital banking options and assist with self-service opportunities.
• Greet customers, manage the lobby, and address immediate needs with empathy.
• Process common banking transactions and maintain documentation and logs.
• Support AML/KYC related activities and ensure compliance with applicable policies.

Skills

Customer service

Cash handling

Data entry

Communication

Education

High school diploma or GED

Tools

Internet user-level technology

Job description

## TellerApplyremote type: Onsite Positionlocations: Vergennes, VTtime type: Full timeposted on: Posted Yesterdayjob requisition id: R88732**Overview:**Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.**Primary Responsibilities:**Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.Accurately balance and process customer transactions efficiently following Bank Policy.Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.Transition identified sales opportunity and provide introduction to appropriate banking partner.Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.**Scope of Responsibilities:**The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.**Managerial/Supervisory Responsibilities:**Not Applicable**Education and Experience Required:**High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skillsProven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organizedProven time management skillsProven prioritization skills Proficient with internet user-level technology**Education and Experience Preferred:**Bilingual based on branch needs**Physical Requirements:**Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Vergennes, Vermont, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.