Teller / Customer Service Representative - Jamestown - Full-Time

Gate City Bank; Jamestown (NY); On-site; USD 24,452 - 25,830; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid Time Off (PTO)

Wellness benefits

Job summary

Gate City Bank is looking for a Customer Service Representative in Jamestown, New York. The role involves delivering excellent service to customers with financial transactions, opening new accounts, and balancing cash drawers accurately.

The position offers competitive pay starting at $17.75 per hour, with potential to earn an additional $5 per hour for Saturday shifts. You'll enjoy a comprehensive benefits package that includes medical, dental, and 401(k) matching.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service, cash handling, or sales experience strongly preferred.
• Strong attention to detail and a passion for accuracy.
• Enthusiasm for creating positive customer experiences.

Responsibilities

• Deliver top-notch service by assisting customers with financial transactions.
• Open new accounts and educate customers about innovative products.
• Balance cash drawer with precision and accuracy.
• Follow established policies and service standards.

Skills

Customer service

Cash handling

Attention to detail

Sales experience

Education

High school diploma or equivalent

Job description

Position: Customer Service Representative

Location: Jamestown, New York

Schedule: Guaranteed 40 hours per week Monday–Friday 8:30AM–5:30PM. Rotating Saturdays 8:45AM–12:30PM (earn an additional $5 per hour for Saturday shifts).

Work Location Type: In‑Office.

Pay: $17.75–$18.75 per hour.

Responsibilities

• Deliver top‑notch service by assisting customers with financial transactions and identifying ways to make banking simpler and more rewarding.
• Open new accounts and educate customers about innovative products and services.
• Balance cash drawer with precision and accuracy.
• Follow established policies, procedures, and service standards.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service, cash handling, or sales experience strongly preferred.
• Strong attention to detail and a passion for accuracy.
• Enthusiasm for creating positive customer experiences.

Benefits

• Competitive starting pay between $17.75 and $18.75 per hour, with an additional $5 per hour for Saturday shifts.
• Clear pathways for career advancement and promotional opportunities.
• Comprehensive benefits package for all full‑time and qualified part‑time team members, including medical, dental, vision insurance, 401(k) match, PTO, and wellness benefits.

Equal Opportunity Employment / Disability / Veterans / Member FDIC.