Teller / Customer Service Representative

Olympia Federal Savings (OlyFed); Lacey (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Teller to join its team in Lacey, Washington. The successful candidate will provide exceptional customer service, handle transactions, and promote financial products. This role offers professional growth within a supportive work environment, with competitive benefits and community involvement.

Qualifications

• Bilingual English/Spanish beneficial.
• Must be bondable.
• Customer service experience preferred.

Responsibilities

• Perform routine and non-routine transactions accurately.
• Cross-sell products and explain services.
• Manage cash drawer and balance it daily.

Skills

Customer service

Communication

Cash handling

Interpersonal skills

Organizational skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Teller / Customer Service Representative role at Olympia Federal Savings (OlyFed).

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.

We are looking for a Teller to join our team. The Teller will provide prompt and courteous service to customers by efficiently and accurately conducting teller transactions and answering inquiries regarding products and services.

Essential Duties & Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
• Cash checks and process withdrawals, after verification of signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily. Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set-ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.
• Other duties as assigned.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.

Qualifications

• High school diploma, GED, or equivalent skills.
• Cash-handling And Customer Service Experience Preferred.
• Must be bondable.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach. Specific vision abilities including close vision and the ability to adjust focus. Work may involve eyestrain due to constant use of computer screens. Occasional walking, kneeling, stooping, crouching, and bending. Ability to be mobile office-wide for various tasks.