Teller / Customer Service Representative

Currency Bank; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Currency Bank in Baton Rouge, LA, seeks a full-time Teller / Customer Service Representative to help clients with routine banking transactions and inquiries. You will balance cash, process checks, and support a welcoming branch environment while upholding privacy and security standards.

Ideal candidates have prior teller or customer service experience, strong communication skills, and a commitment to accurate cash handling and regulatory compliance.

Qualifications

• Demonstrated skills in delivering friendly, high-touch service.
• Experience in bank customer service or teller roles preferred.
• Ability to ensure accuracy in cash handling and transactions.

Responsibilities

• Assist clients with deposits, withdrawals, payments, and inquiries.
• Balance cash drawer and process checks and electronic transactions.
• Provide courteous, efficient service and answer questions about banking products and services.
• Refer clients to appropriate banking solutions when appropriate.

Skills

Customer Service

Customer Experience

Communication

Problem-solving

Attention to detail

Interpersonal skills

Regulatory compliance

Education

High school diploma or equivalent

Tools

Banking software

Office software

Job description

Company Description

At Currency Bank, we are redefining what a community bank can be. Headquartered in Baton Rouge, we combine the latest proven technology with a concierge level approach to customer service. We are deeply invested in our Louisiana roots, specializing in personalized, modern banking solutions that help businesses and families thrive.

We believe that banking is built on relationships. Our team is passionate about delivering a seamless, high-touch experience that meets our clients on their terms and on their time. We cultivate a workplace culture driven by local empowerment, collaboration, and continuous growth.

When you join Currency Bank, you are partnering with one of the fastest-growing private companies in Amercia. We provide the modern digital tools, supportive leadership, and collaborative environment you need to build a meaningful career while directly strengthening our local community.

Currency Bank is a Member FDIC and Equal Housing Lender.

Role Description

This full-time, on-site Teller / Customer Service Representative role is based in Baton Rouge, LA.

The individual in this role will assist clients with routine banking transactions, including deposits, withdrawals, payments, and account inquiries, while ensuring accuracy and compliance with bank policies. Responsibilities include providing courteous, efficient service, answering questions about products and services, and identifying opportunities to refer clients to appropriate banking solutions.

The role involves handling cash, balancing a cash drawer, processing checks and electronic transactions, and maintaining security and confidentiality standards. The Teller / Customer Service Representative will also support lobby traffic, resolve basic client issues, and contribute to a welcoming, professional branch environment.

Qualifications

• Demonstrated skills in Customer Service and Customer Experience, with a focus on building trust and long-term relationships.
• Experience as Customer Service Representatives or in Customer Support roles in a bank.
• Ability to uphold high standards of Customer Satisfaction through clear communication, problem-solving, and follow-through.
• Accuracy and attention to detail in cash handling, transaction processing, and record-keeping.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse clients and colleagues.
• Basic proficiency with banking systems and standard office software; willingness to learn new technology.
• High school diploma or equivalent required; prior teller or retail customer service experience strongly preferred.
• Reliable, ethical, and professional work habits, including punctuality and adherence to regulatory and security requirements.