Teller/CSR

Stone-Bank; Mountain View (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

Stone-Bank in Mountain View, AR is seeking a full-time Teller to provide accurate cash handling and customer service in a retail banking setting. You will process deposits and withdrawals, open and maintain basic accounts, and promote bank products.

Responsibilities include balancing the cash drawer, handling inquiries, and coordinating with other departments to meet customer needs while following bank policies and security procedures.

Qualifications

• High School Diploma or equivalent.
• Successful completion of in-house training program or other approved training program.
• Good interpersonal communication and computer skills.
• Ability to operate standard office equipment such as adding machines and typewriter.

Responsibilities

• Receive and verify cash and checks for deposits; issue receipts.
• Balance cash drawer and handle cash transactions at end of shift.
• Open and manage accounts (checking, savings, CDs, IRAs) and order checks.
• Cross-sell bank products and refer customers for additional services.
• Handle customer inquiries, stop payments, and order copies of statements.

Skills

Interpersonal communication

Computer skills

Customer service

Education

High School Diploma or equivalent

Tools

Office equipment

Job description

• Location 802 E Main Street,Mountain View, AR, 72560,United States
• Employee Type Full Time
• Manage Others No

The purpose of this position is to provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment while providing basic cash receipt and payment services in accordance with the Bank's procedures.

Requirements

• Receives checks and cash for deposit; verifies amount and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and balances.
• Enters transactions into computer. Gives customer computer generated receipt.
• Place holds on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift.
• Handles cash drawer; ensuring proper control of cash drawer to meet all audit and security policies and procedures.
• Processes customer orders for traveler checks, savings bonds, and cashier checks.
• Accepts loan payments.
• Assist in the daily balancing and processing of ATM
• Assist in the verification of deposits in the night depository.
• Open checking accounts, savings accounts, certificates of deposit, and IRA
• Order checks and deposit tickets.
• Sell bank products and services
• Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of pas due safe deposit boxes
• Follows all policy and procedures as required.
• Communicate with other departments, attend all department meetings, and be an effective team player.
• Answers incoming calls with exceptional customer service and processes customer requests correctly, including account inquires, stop payments, check orders, copies of statements, etc.
• Work closely with support personnel in researching customer request
• Ensure Branch facility is opened and closed according to proper procedures as assigned or needed
• Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
• All other job related duties as assigned.
  

Required Qualifications

• High School Diploma or equivalent.
• Successful completion of in-house training program or other approved training program.
• Good interpersonal communication and computer skills.
• Ability to operate standard office equipment such as adding machines and typewriter.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.