Teller (Client Services Representative), VARIOUS LOCATIONS, St. Joseph County, IN

1st Source Corporation; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Corporation in South Bend, IN is seeking a customer service oriented professional to process transactions and assist clients with inquiries in a busy banking center. You will build relationships, handle cash, balance drawers, and support sales goals while adhering to bank policies.

The role requires attention to detail, teamwork, and the ability to work evenings or weekends as needed. High School diploma required.

Qualifications

• 1+ year of customer or retail service experience preferred.
• Cash handling experience preferred.
• Respond to inquiries and resolve problems.
• Customer service and sales oriented.
• Attention to detail and time management.
• Good listening and verbal communication skills.
• Good PC skills - Windows based systems.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends as needed.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to stand for prolonged periods.
• Maintain confidentiality/privacy of others and documents.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process financial transactions accurately and efficiently.
• Identify client needs uncovered during business interactions and promote products and services and refer clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

Skills

Customer service

Cash handling

Sales oriented

Communication skills

Teamwork

Attention to detail

Time management

PC skills

Multilingual

Education

High School Diploma / GED

Tools

MS Office

Windows OS

Job description

POSITION SUMMARY

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

ESSENTIAL REQUIREMENTS

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to stand for prolonged periods of time.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

High School Diploma/GED required.

TRAVEL REQUIREMENTS

Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.