Teller (Client Services Representative), FLOAT, LaPorte County, IN

1st Source Bank; Michigan City (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Bank in Michigan City, IN is seeking a customer-focused Retail Associate to provide individualized service, process daily transactions, and resolve inquiries in line with bank policies. You'll build client relationships, participate in sales programs, and support team goals while maintaining accuracy, confidentiality, and compliance with applicable laws and regulations.

Experience with cash handling and cross-selling preferred. Must be able to work evenings and weekends.

Qualifications

• Must have high school diploma or GED.
• 1+ years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond to client inquiries and resolve problems.
• Strong customer service and sales orientation.
• Excellent listening, verbal and written communication skills.
• Strong attention to detail and time management.
• Proficient in Windows-based systems and MS Office.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends as banking center needs.
• Ability to travel to all locations as needed.

Responsibilities

• Provide individualized client service and handle daily transactions.
• Address inquiries and resolve problems following bank policies.
• Cross-sell products and refer clients to appropriate colleagues.
• Build client relationships and address clients by name.
• Deliver exceptional customer service and balance cash drawer.
• Participate in retail sales programs to achieve goals.
• Attend meetings and contribute to community projects.
• Maintain compliance with laws and regulations.

Skills

Customer service

Cash handling

Cross-selling

Attention to detail

Time management

Communication

Teamwork

Bilingual (optional)

Education

High School Diploma/GED

Tools

Windows OS

MS Office

Job description

Job Category: Retail

Requisition Number: TELLE004265

• Full-Time
• On-site

Locations

Showing 1 location

Michigan City Marquette Banking Center
3905 Franklin St
Michigan City, IN 46360, USA

Description

POSITION SUMMARY

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

ESSENTIAL REQUIREMENTS

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (i.e.., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

High School Diploma/GED required.

TRAVEL REQUIREMENTS

Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.