Teller (Client Services Representative), Maple Lane Banking Center, South Bend, IN

1st Source Bank; Maple Lane (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Bank is seeking a Retail Teller to provide individualized client service while handling daily transactions and addressing inquiries in a on-site banking center. You will balance cash drawers, promote bank products, and refer clients to colleagues as needed.

Preferred candidates have 1+ year in customer or retail service, strong communication, and attention to detail. The role emphasizes teamwork, reliability, and adherence to bank policies and training compliance.

Qualifications

• 1+ years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.

Responsibilities

• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Balances cash drawer and assists banking center team in operational duties.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.

Skills

Customer service

Cash handling

Sales oriented

Time management

PC skills

Cross-sell

Teamwork

Attention to detail

Multitasking

Education

High School Diploma/GED

Job description

Job Category: Retail

Requisition Number: TELLE004331

• Posted : July 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

POSITION SUMMARY Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

ESSENTIAL REQUIREMENTS

Processes financial transactions for clients accurately and efficiently.

Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.

• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to stand for prolonged periods of time.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION High School Diploma/GED required.

TRAVEL REQUIREMENTS Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT MS Office PC, fax, phone and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.