Teller - Burlington

Truliant Federal Credit Union; Burlington (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with matching

Paid holidays and PTO

Tuition reimbursement

Teammate loan discounts

Job summary

Truliant Federal Credit Union is seeking a Teller to provide accurate transaction services and outstanding member support at our Burlington branch. You’ll engage members, understand their needs, and connect them with suitable banking solutions while contributing to a friendly, efficient team environment.

The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a busy branch. High School Diploma or equivalent is required.

Qualifications

• Experience in a service-focused environment with customers.
• Strong accuracy in handling transactions and data.
• Proficient in communicating clearly with members and teammates.

Responsibilities

• Process financial transactions accurately and efficiently while delivering great member service.
• Engage members to understand needs and connect them with appropriate products or services.
• Support branch goals by maintaining a welcoming, collaborative environment.
• Follow procedures, security, and compliance requirements in daily work.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

CRM software

Appointment-setting tools

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.Why this role mattersAt Truliant Federal Credit Union, our Tellers are often the first people members connect with when they visit a branch. Every interaction is an opportunity to create a positive experience, build trust, and help members make progress toward their financial goals. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.What you'll doAs a Teller, you'll serve as a trusted resource for members by providing accurate transaction services, answering questions, and helping connect them with solutions that make banking easier. You'll play an important role in strengthening member relationships while supporting the success of your branch team.Day to day, you'll:Process financial transactions accurately and efficiently while providing outstanding member service.Engage members in meaningful conversations to better understand their needs and connect them with appropriate products, services, or specialists.Support branch goals by contributing to a welcoming, collaborative, and service-focused environment.What you bringWe're looking for someone who enjoys working with people, pays close attention to detail, and takes pride in delivering a great experience. Successful candidates are comfortable balancing accuracy, service, and relationship-building in a busy branch environment.Required Experience:Experience working directly with customers in a service-focused environment.Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.Required Skills:Ability to provide professional, friendly, and responsive member service.Strong verbal and written communication skills.Ability to accurately process financial transactions and identify discrepancies.Proficiency using computer systems and digital tools.Ability to manage multiple priorities while maintaining attention to detail.Ability to follow established procedures, security protocols, and compliance requirements.Education/Certifications:High School Diploma or equivalent required.You should also be comfortable working in a goal-oriented environment, adapting to changing priorities, and building positive relationships with members throughout the day.What sets you apartYou don't need to check every box, but here's what will help you thrive in this role:One or more years of experience in retail, banking, or financial services.Previous sales or referral experience.Experience working in a cash-handling environment.Familiarity with member relationship management or appointment-setting tools.What you'll getWe believe in supporting our team members both professionally and personally.In this role, you can expect:The opportunity to make a meaningful impact through daily interactions with members and the communities we serve.Hands-on experience in financial services with opportunities to learn about banking products, technology, and member solutions.A supportive team environment that encourages development, collaboration, and career growth.Comprehensive benefits and resources designed to support your well-being and long-term success.A chance to build a rewarding career with Truliant while helping members improve their financial lives.Ready to Apply?If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!As a member of the Truliant family, you will enjoy the following full time benefits:No-cost employee Medical, dental, vision coveragePrescription benefits (including mail order)Paid holidays and Paid Time Off (PTO)401(k) plan with contribution matchingPaid community involvement volunteers hoursPaid group life InsuranceTeammate loan discountsTuition reimbursementShort and long-term disabilityHealth & Wellness programTeledoc (physician video conferencing)Onsite fitness facilities or health club reimbursementEmployee Assistance Program (EAP)Medical flexible spending accountDependent care flexible spending account