Teller/Banker (De Zavala)

ssfcucareers; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Security Service Federal Credit Union seeks a Member Consultant I to join the teller/banker team. You will deliver exceptional member service, promote core banking products, and learn both teller and banker duties to support member financial goals.

You will build relationships, meet sales goals, and educate members on digital services. This role offers cross-training opportunities and a clear path for career growth within the credit union.

Qualifications

• High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset.
• Proficiency in computer software including Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment.
• Able to maintain a flexible work schedule during normal business hours--never work another Sunday!
• May be required to travel to and from other branch locations for work and/or training.
• If registered, must maintain active Mortgage Loan Originator (MLO) registration and pass required background checks as per applicable laws and regulators.

Responsibilities

• Promote our checking and savings accounts, loans, credit cards, and insurance services to members.
• Meet sales goals and proactively identify cross-sell opportunities.
• Educate members on digital services available to them.
• Provide universal service and be cross-trained in teller and banker functions to better serve members.

Skills

Customer service

Sales

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you!

Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Most of our branch managers and assistant branch managers started in a Teller/Banker role!

Member Consultant I:

High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.

A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours--never work another Sunday! May be required to travel to and from other branch locations for work and/or training.

At management discretion employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration, and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.