Teller/Banker (De Zavala)

Security Service Federal Credit Union; San Antonio (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K match

On-site fitness center or gym

Descrizione del lavoro

Security Service Federal Credit Union is seeking a Teller/Banker who will be the first impression of the credit union, guiding members to SSFCU products and services to help achieve their financial goals. You will promote accounts, loans, credit cards, and insurance while following a member-centric, confidential approach.

You will work as part of a team, cross-training in teller and banker duties, with opportunities for growth as you support the organization’s vision and values through daily

Competenze

• High school diploma or equivalent.
• 1 year of direct banking experience or 2–3 years of relevant experience with cash handling, customer service and sales.
• Customer-centric attitude focused on great member experiences; maintains confidentiality.
• Proficiency in Excel, Word, and Outlook; strong attention to detail and organization.
• Willingness to travel to other branch locations for work and training.

Mansioni

• Deliver first impression as a Teller/Banker and champion SSFCU products and services.
• Promote checking and savings accounts, loans, credit cards, and insurance to meet member needs.
• Identify cross-sell opportunities and educate members on digital services.
• Provide universal service and be cross-trained in teller and banker functions.

Conoscenze

Customer service

Sales

Cross-sell

Cash handling

Communication

Attention to detail

MS Office

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you!

Completes any other job-related duties needed to help drive to our Vision, fulfil our Purpose, and abide by our Organization’s Values.

What We Require:

• At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Most of our branch managers and assistant branch managers started in a Teller/Banker role!
• Member Consultant: High school diploma or equivalent. Minimum of one (1) year of direct banking experience or two (2) to three (3) years of relevant experience with cash handling, customer service and sales, or comparable skills.
• A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours--never work another Sunday! May be required to travel to and from other branch locations for work and/or training.
• At management discretion employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration, and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

Ideal Candidate Will Have:

A desire to learn and grow within the credit union. Prior experience with banking or financial institution core systems and platforms. Experience with recommending products and service that meet customer's needs. Our most successful Teller/Bankers are able to ask appropriate high-impact questions in order to discover needs that our members didn't even know they had. Our ultimate goal is to ensure our members are aware of what we offer so we are able to save them time and money.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package.

• Benefit options include medical, dental and vision insurance
• health savings and flexible spending accounts
• company paid employee life insurance
• supplemental life insurance plans
• supplemental insurance plans for hospital and critical accident
• short term disability
• company paid long term disability
• paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program

Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing.

We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.