Teller/Banker (American Fork)

Security Service Federal Credit Union; American Fork (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401K match

Tuition reimbursement

On-site fitness center

Job summary

Security Service Federal Credit Union is seeking a friendly Teller/Banker to greet members and promote a suite of financial products. You will build relationships by understanding member needs and guiding them to suitable checking, savings, loans, and insurance options.

The role emphasizes customer service excellence, sales opportunities, and a path for career growth within SSFCU. Training supports progression from teller to banker through broader member service responsibilities.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• Proficiency with computer software including Excel, Word, and Outlook.

Responsibilities

• Deliver the first impression of the credit union and champion SSFCU products to help members reach their financial goals.
• Promote checking and savings accounts, loans, credit cards, and insurance services to meet members' needs.
• Cross-sell opportunities and educate members on digital services available to them.
• Provide universal teller/banker service and be cross-trained to support both functions.

Skills

Customer service

Interpersonal skills

Sales orientation

Cash handling

Communication skills

Tools

Excel

Word

Outlook

Job description

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you!

Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

What We Require:

At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Most of our branch managers and assistant branch managers started in a Teller/Banker role!

Member Consultant I: High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.

A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours--never work another Sunday! May be required to travel to and from other branch locations for work and/or training.

At management discretion employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration, and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors. Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

Ideal Candidate Will Have:

A desire to learn and grow within the credit union. Prior experience with banking or financial institution core systems and platforms. Experience with recommending products and service that meet customer's needs. Our most successful Teller/Bankers are able to ask appropriate high-impact questions in order to discover needs that our members didn't even know they had. Our ultimate goal is to ensure our members are aware of what we offer so we are able to save them time and money.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.