Teller - Acton, MA (On-Site)

First Tech Federal Credit Union; Acton (MA); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Résumé du poste

First Tech Federal Credit Union is seeking a friendly teller in Acton, MA. You will process deposits, withdrawals, loan payments, and check cashing with accuracy and care, while assisting members with product questions.

You will build relationships, meet referral goals, and educate members on suitable financial solutions. A focus on service, security compliance, and teamwork will help you thrive in this role.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsabilités

• Accurately process teller transactions including deposits, withdrawals, loan payments and check cashing.
• Assist with end of day balancing and reconciliations.
• Explain DCU/DCU products and services and fulfill member requests.
• Identify member needs and cross-sell appropriate products and services.
• Adhere to security policies and limit risk exposure to fraud and losses.
• Provide coverage in other branches or departments when needed.
• Suggest efficiency and process improvements and participate in implementation.

Connaissances

Cash handling

Customer service

Verbal communication

Bilingual

Formation

High School Diploma or equivalent

Outils

Windows

Microsoft Office

Description du poste

Description

Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence and helping members achieve their financial goals.

What You'll Do:

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Education and Experience Requirements:

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Location: Acton, MA

Target Compensation: $20.00/hour

Schedule: Monday - Friday 8:30 - 5:30, alt. Thursday/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours)

#INDMI

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.