Teller - 20 Hours

Columbia Bank; Petaluma (CA); On-site; USD 35,000 - 42,000; Full time

Job summary

Columbia Bank is seeking a friendly Teller to be the first point of contact for clients, handling transactions with accuracy and confidentiality while following Breakthrough Client Service Standards. You will balance cash, process deposits and withdrawals, and support branch operations under supervision of the Branch Manager.

You’ll deepen product knowledge, identify client needs, and refer banking products through a proactive, compliant approach.

Qualifications

• 1 year of banking or customer service experience.
• High School Diploma or GED required.
• Bilingual preferred.

Responsibilities

• Perform teller transactions and cash handling with accuracy and confidentiality.
• Balance cash drawer and assist with ATM balancing and deposits.
• Identify client needs and refer appropriate bank products to customers.

Skills

Customer service

Attention to detail

Communication skills

Bilingual

Education

High School Diploma or GED

Job description

About the Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc. Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc. Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes. Discuss and uncover customer’s financial needs to identify and offer appropriate products and services. Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You

High School Diploma or GED, required. 1 year of previous banking or customer service experience, preferred. Bilingual preferred. Ability to learn and comply with all Bank policies, procedures, and systems. Demonstrates exceptional attention to detail and accuracy with written numbers, words, and