Teller - 20 Hours

Columbia Bank; San Rafael (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Tuition assistance

Life insurance

Disability insurance

Mental health resources

Identity theft protection

Discount marketplace access

Paid vacation

Volunteer days

Holidays

Job summary

Columbia Bank in San Rafael, CA is seeking a customer-focused Teller to process routine transactions, balance cash, and uphold Breakthrough Client Service Standards. Under the guidance of Branch leadership, you will strengthen client relationships and identify opportunities to provide bank products and services.

The role emphasizes accuracy, compliance with banking regulations, and proactive client conversations to uncover financial needs and referrals to the appropriate partners.

Qualifications

• High School Diploma or GED is required.
• 1 year of banking or customer service experience preferred.
• Bilingual preferred.

Responsibilities

• Performs teller transactions and cash handling with accuracy and confidentiality (deposits, withdrawals, payments, transfers, check cashing, balancing).
• Maintains branch integrity with daily tasks (ATM custody, night drops, balance negotiables, etc.).
• Mitigates risk through safekeeping cash and prompt transfers.
• Interacts with clients, anticipates needs, provides proactive solutions per service standards.
• Deepens knowledge of Columbia Bank products and services and stays updated on changes.
• Discusses customer financial needs to identify and offer appropriate products and services.
• Supports branch referral goals by identifying and referring products to business partners.

Skills

Customer service

Detail oriented

Relationship building

Bilingual

Education

High School Diploma or GED

Job description

About The Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

• Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $18 - $22.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s). 1200 Fifth Avenue San Rafael CA 94901

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

• comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].