Teller - 104th & Federal

PNC Financial Services Group, Inc.; Colorado; On-site; USD 32,000 - 42,000; Full time

Job summary

PNC Financial Services Group, Inc. in Westminster, CO is seeking a Teller in our retail branch. The role focuses on delivering a positive customer experience, processing transactions, and educating clients on available banking options.

You will engage customers, identify banking opportunities, and refer to branch staff. Bilingual Spanish preferred; in-office culture supports balance and development.

Qualifications

• Customer service and sales skills required.
• Ability to explain banking products clearly to customers.
• Strong communication and attention to detail in a fast-paced environment.

Responsibilities

• Handle teller transactions accurately and efficiently.
• Assist customers with inquiries and resolve issues.
• Promote banking products and refer opportunities to branch staff.

Skills

Customer Service

Banking Knowledge

Sales Orientation

Attention to Detail

Digital Banking

Job description

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's retail branch organization, you will be based in Westminster, CO at the 104th & Federal branch. Bilingual Spanish preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Banking


• Client Loyalty


• Customer Experience (CX)


• Customer Service


• Identifying Opportunities


• Leveraging Technology


• Proactive Sales Competencies


• Accuracy and Attention to Detail


• Addressing Customer Needs


• Banking Products


• Digital Awareness