Teller

PNC Financial Services Group, Inc.; South Washington (VT); On-site; USD 28,000 - 36,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Full Time Teller for the South Washington Branch in Holland, Michigan. The role focuses on processing customer interactions, educating customers on banking options, and referring opportunities to branch staff to meet customer needs.

This in-office position emphasizes delivering a seamless customer experience, leveraging technology, and maintaining branch operations with accuracy and adherence to policies.

Qualifications

• Knowledge of teller procedures and customer service expectations.
• Familiarity with banking products and basic financial transactions.

Responsibilities

• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and tools.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and procedures and uses sound judgment within limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's retail branch organization, you will be based in Holland Michigan at the South Washington Branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Processes a variety of customer interactions.


• Educates customers on alternatives available for their financial interactions.


• Identifies banking opportunities during the customer interaction and refers as appropriate.


• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.


• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.


• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.


• Applies product and procedural knowledge to solve customer's problems.


• Adheres to all policies and procedures, demonstrating sound judgment within established limits.


• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Employee Expectations

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Banking


• Client Loyalty


• Customer Experience (CX)


• Customer Service