Teller

Tompkins Bank & Trust; Wyomissing (Berks County); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Résumé du poste

Tompkins Bank & Trust in Wyomissing, PA is seeking a Branch Teller to handle deposits, withdrawals, and related transactions with accuracy and courtesy. You will support customers, verify funds, and promote banking services in a fast-paced branch environment.

The role requires high school diploma or GED, cash handling experience, and excellent communication. Ability to work Saturdays and evenings is expected, with opportunities to refer customers to team members for financial needs.

Qualifications

• Cash handling experience in banking, cash office or retail setting preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.

Responsabilités

• Accept and process deposit transactions.
• Cash checks and process withdrawal transactions with proper ID and sufficient funds.
• Sell Cashier’s Checks and redeem EE Savings Bonds.
• Process loan payments, credit card payments and utility payments.
• Transfer funds between accounts as required.
• Respond to customer inquiries regarding balances and account verification.
• Balance cash drawer and prepare daily settlement and reports.

Connaissances

Cash handling

Customer service

Attention to detail

Communication skills

Operate teller equipment

Formation

High School Diploma or GED

Outils

Teller software

Cash handling systems

Description du poste

Overview

Engages the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Tompkins. Assists clients and makes them feel appreciated. Ensures financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements. Helps build relationships with client by connecting them with other team members who can help them address their financial needs. Works under close supervision with limited decision-making authority.

Responsibilities

• Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch of which the following are illustrative:
  
  
  • Accept and process deposit transactions.
  
  
  • Cash checks and process withdrawal transactions within approved authority and operating policy, while ensuring proper identification is obtained and verifying sufficient funds are available.
  
  
  • Sell Cashier’s Checks.
  
  
  • Redeem EE Savings Bonds.
  
  
  • Issue approved cash advances on Company accepted credit cards.
  
  
  • Transfer funds between accounts as required.
  
  
  • May accept and process utility payments.
  
  
  • Accept and process all types of loan payments and credit card payments.
  
  


• Maintain an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.


• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.


• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly and efficiently on a daily basis.


• Prepare and review reports relating to the function, e.g. Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.


• Process night deposit, mail deposit, ATM deposit and courier deposit transactions


• Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.


• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.


• Verify and wrap coin and/or currency for vault control purposes.


• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.


• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that the unit and all personnel adhere to the same.


• Provide safe deposit box service to customers.


• Work Saturdays and evenings as required; open and close the branch as required.


• If necessary, team members may be required to float to other branches to meet business needs


• All other duties as assigned.

Qualifications

• A High School Diploma or GED.


• Cash handling experience in banking, cash office or retail setting. Six months to one (1) year of experience is preferred.


• Excellent customer service skills.


• Exemplary organizational, problem-solving and communication skills.


• Ability to follow precise directions.


• Ability to operate teller equipment and learn banking systems quickly.


• Proficient PC skills.


• Moderate typing and ability to operate various office machines.

Benefits

• Medical


• Dental


• Vision


• 401(k) Match


• Profit Sharing


• Paid Time Off


• 11 Holidays


• Tuition Reimbursement


• Free Parking throughout Tompkins Bank & Trust


• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

#communitybank

Pay Range

USD $0.00 - USD $0.00 /Hr.

Bonus/Incentive Plan

Branch Incentive