Teller

Tompkins Bank & Trust; Town of Ithaca (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

Tompkins Bank & Trust in Ithaca, NY is seeking a branch teller to greet customers, process deposits and withdrawals, and provide accurate, compliant service. The role emphasizes friendly interactions, attention to detail, and adherence to banking policies while supporting team operations.

The position requires cash handling experience and strong customer service skills, with opportunities to refer clients to specialists and handle daily settlement duties.

Qualifications

• High School Diploma or GED.
• Cash handling experience in banking, cash office or retail setting.
• Excellent customer service.
• Exemplary organizational, problem-solving and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient PC skills.
• Moderate typing and ability to operate various office machines.

Responsibilities

• Accept and process deposit transactions.
• Cash checks and process withdrawal transactions within approved authority and operating policy.
• Sell Cashier’s Checks.
• Redeem EE Savings Bonds.
• Issue approved cash advances on Company accepted credit cards.
• Transfer funds between accounts as required.
• May accept and process utility payments.
• Accept and process all types of loan payments and credit card payments.
• Maintain awareness of new business opportunities and refer customers to appropriate staff.
• Respond to telephone inquiries regarding balances and account verifications.
• Prepare daily settlement and balance cash drawer accurately.
• Prepare and review reports relating to the function (CTRs, Bank Secrecy Reports, etc.).
• Process night, mail, ATM, and courier deposits.
• Maintain cash levels and manage excess cash when appropriate.
• Balance and service ATM/currency/coin machines as needed.
• Verify and wrap coin/currency for vault control; comply with policies and laws.
• Adhere to all internal policies and regulatory requirements; support safety and soundness.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open/close the branch as needed.
• If necessary, float to other branches to meet business needs.
• All other duties as assigned.

Skills

Customer service

Cash handling

Communication

Organization

Problem-solving

Attention to detail

Education

High School Diploma or GED

Tools

Teller equipment

PC skills

Office machines

Job description

Overview

Engages the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Tompkins. Assists clients and makes them feel appreciated. Ensures financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements. Helps build relationships with client by connecting them with other team members who can help them address their financial needs. Works under close supervision with limited decision‑making authority.

Responsibilities

• Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch of which the following are illustrative:
  • Accept and process deposit transactions.
  • Cash checks and process withdrawal transactions within approved authority and operating policy, while ensuring proper identification is obtained and verifying sufficient funds are available.
  • Sell Cashier’s Checks.
  • Redeem EE Savings Bonds.
  • Issue approved cash advances on Company accepted credit cards.
  • Transfer funds between accounts as required.
  • May accept and process utility payments.
  • Accept and process all types of loan payments and credit card payments.
• Maintain an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly and efficiently on a daily basis.
• Prepare and review reports relating to the function, e.g. Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
• Process night deposit, mail deposit, ATM deposit and courier deposit transactions
• Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.
• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
• Verify and wrap coin and/or currency for vault control purposes.Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that the unit and all personnel adhere to the same.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open and close the branch as required.
• If necessary, team members may be required to float to other branches to meet business needs
• All other duties as assigned.

Qualifications

• A High School Diploma or GED.
• Cash handling experience in banking, cash office or retail setting. Six months to one (1) year of experience is preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient PC skills.
• Moderate typing and ability to operate various office machines.

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

Pay Range
USD $18.25 - USD $20.00 /Hr.