Teller

Ameris Bank; Winter Park (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with 50% match

Education Assistance

Employee Stock Purchase Plan

Job summary

Ameris Bank in Winter Park is hiring for a customer service role focused on teller functions. Responsibilities include delivering excellent service, managing transactions, and resolving complex customer issues. Candidates should have a high school diploma and ideally a degree in finance. The position emphasizes strong communication skills and offers comprehensive employee benefits including medical and retirement plans, and banking advantages such as free checking and safe deposit boxes.

Qualifications

• Ability to perform accurate transactions.
• Successful completion of the Teller training program.
• Demonstrated commitment to customer service excellence.

Responsibilities

• Provide prompt and professional customer service.
• Operate the teller drawer and perform complex transactions.
• Work to understand and resolve customer service issues.

Skills

Accurate transaction performance

Customer service excellence

Strong communication skills

Intermediate PC proficiency

Education

High school diploma or GED

Bachelor's degree in finance or related field

Tools

Google Docs

Microsoft Office

Job description

Responsibilities

• Provide prompt and professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross‑sell and up‑sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• Provide assistance and training to other colleagues and serve as a mentor.
• Perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• One or more years of customer service experience.
• Cash handling or sales experience preferred.

Academic

• High school diploma or GED required.
• Bachelor's degree in finance or related field preferred.

Benefits Available to Employees

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. Eligible for coverage after 30 days of employment.
• Life Insurance provided at no additional cost.
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan with 50% match of first 8% contributions.
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Entertainment discounts for employees.
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Unlimited Online Bill Payment
• Employee Banking Perks

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.