Teller

Ameris Bank; Saint Augustine Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Employee Stock Purchase Plan

Education Assistance

Job summary

Ameris Bank is seeking a dedicated customer service representative in Saint Augustine Beach, Florida. The role involves providing exceptional service, handling complex customer transactions, and achieving sales goals. Candidates should have a high school diploma and ideally experience in cash handling or sales.

Benefits include health insurance, retirement plans, and various employee perks. Join us to contribute to a customer-focused bank team!

Qualifications

• One or more years of customer service experience.
• Ability to demonstrate commitment to customer service excellence.
• Cash handling or sales experience preferred.

Responsibilities

• Provide professional customer service to customers.
• Operate teller drawer and perform complex transactions.
• Identify and implement resolutions for customer service issues.
• Achieve defined sales and service goals.

Skills

Accurate transaction performance

Customer service excellence

Verbal communication skills

Intermediate PC proficiency

Proficiency in Google Docs and Microsoft Office

Education

High school diploma or GED

Bachelor's degree in finance or related field

Job description

Responsibilities and Duties

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• Provide assistance and training to other colleagues and serve as a mentor.
• Perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Ability to perform accurate transactions.
• Successful completion of the Teller training program and a passing score on the training post‑test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• One or more years of customer service experience.
• Cash handling or sales experience preferred.

Academic Requirements

• High school diploma or GED required.
• Bachelor’s degree in finance or a related field preferred.

Benefits Available to Employees

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.