Teller

Willmar Lakes Area Chamber of Commerce; Willmar (MN); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

ESOP retirement plan

Paid time off

Paid holidays

Volunteer days

Professional development

Job summary

Heritage Bank NA is seeking a frontline Customer Service Associate to process transactions and assist customers with deposits, withdrawals, and loan payments. The role is primarily based in Willmar with possible work in Spicer or Pennock, supporting a welcoming, customer-centric banking environment.

Ideal candidates will have 1-2 years of customer service experience and prior banking or cash handling exposure.

Qualifications

• 1-2 years of customer service experience is preferred.
• Experience with banking or cash handling is a plus.
• Must communicate effectively and be dependable.

Responsibilities

• Process all cash and check transactions accurately (deposits, withdrawals, transfers).
• Assist customers with deposit accounts, loan payments, and banking products/services.
• Provide friendly, courteous service in person, over the phone, or via email/fax.

Skills

Customer Service

Cash Handling

Education

High School Diploma or equivalent

Job description

Ready to Take Your Career to the Next Level? Join Heritage Bank NA! Since 1969, Heritage Bank has helped people succeed financially. Be on the frontline with a welcoming demeanor and exemplary customer service ready to assist customers with their financial needs.

Position Summary

Helps all Heritage Bank customers achieve financial success by assisting them with deposits and withdrawals, deposit account needs, loan payments, and other banking products/services they may need help with. Primary location is in our Willmar office but may work in Spicer or Pennock as needed.

Core Responsibilities

• Accurately process all cash or check transactions, including deposits/withdrawals, transfers to/from accounts, loan payments or advances. (50%)
• Has working knowledge of all deposit accounts to accurately and efficiently help customers with all their account needs. (10%)
• Assists everyone who presents themselves to Heritage Bank, whether in lobby or drive-up, on the phone or via fax or e-mail, to be sure they get the help they want or need. (10%)
• Compliance with all applicable banking regulations. (5%)
• Opens & closes the lobby or drive-thru as scheduled. (5%)

Secondary Responsibilities

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

Qualifications

Education & Experience

• High School Diploma or equivalent
• 1-2 years Customer Service experience
• Previous experience in banking or another comparable field, such as sales and/or cash handling preferred

Other Skills / Characteristics

• Professional, courteous, friendly, confident, and outgoing personality
• Good communication skills
• Dependable and punctual
• Confidential
• Good problem-solving skills
• Ability to prioritize multiple tasks
• Ability to stand for long periods of time
• Take accountability and have pride in a clean lobby environment
• Versatile and accurate
• Able to make decisions quickly and prioritize properly
• Flexible working schedule
• Willingness to evolve processes and learn new technology
• Bilingual (English/Spanish) a plus

Bank Standards

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

• Mission: Help people succeed financially.
• Ethics: Always do the right thing.
• Solutions: Bring innovative solutions to challenges.
• Ownership: Take accountability and learn from our mistakes.
• Positivity: Bring energy and enthusiasm to everything we do.

Compensation & Benefits

Get ready to be rewarded! This position provides an hourly salary range of $15.38 - $34.62. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and even paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plan for your future with our 401(k) and ESOP retirement plans. Enjoy additional benefits and incentives consistent with our company policy. Join us and discover how rewarding your career can be!

Disclaimer

This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.