Teller

Wichita Federal Credit Union; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Wichita Federal Credit Union is seeking a friendly Teller to assist members with financial transactions and recommend products and services to enhance member relationships. The role involves cash handling, greeting members, processing deposits and withdrawals, and directing inquiries to the appropriate staff.

The ideal candidate will have cash handling experience, strong communication skills, and the ability to cross-sell credit union services while maintaining accuracy and confidentiality in a

Qualifications

• High school graduate required.
• At least one year of cashier or teller experience preferred.
• Ability to cross-sell products and services.
• Excellent verbal and written communication skills.
• Ability to maintain discretion with confidential information.
• Detail oriented and able to meet deadlines.

Responsibilities

• Receive and process transactions as noted.
• Greet and direct members and telephone calls to appropriate staff.
• Assist MSS’s with member service solutions as needed.
• Cross-sell all credit union services as appropriate.
• Identify member financial needs and offer products and solutions.
• Process cash transactions at the window and balance cash daily.
• Handle mail payments and deposits.
• Assist other departments when necessary.
• Maintain security and cleanliness of the work area.
• Perform other duties as required by supervisors.

Skills

Cash handling

Cross-sell

Verbal communication

Written communication

Discretion

Detail oriented

Punctual & dependable

Independence

Education

High school diploma or equivalent

Job description

To assist members with their financial transactions and identify products and services that will enhance the member relationship.

Reporting Relationships

This position reports to the Branch Manager.

Essential Functions and Accountabilities

• Receive and process transactions as noted.
• Greet and direct members and telephone calls to appropriate staff.
• Assist MSS’s as needed with member service solutions.
• Cross-sell all credit union services as appropriate.
• Identify member financial needs and offer products, services and solutions to meet those needs, including added-convenience products, sales referrals, and alternate access channels.
• Process cash transactions at the window, including deposits, cash withdrawals, money orders, traveler’s checks, check withdrawals, payments, and other transactions as requested by the members.
• Prove cash at the end of the day. Order cash daily to maintain proper balance in denominations of currency and coin to carry on daily business.
• Handles mail payments and deposits.
• Assist other departments when necessary.
• Assure proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
• Perform other duties as required by supervisors.

Performance Expectations

• Contribute to the overall efforts of the credit union in reaching its objectives, which include
• Providing quality service to credit union members
• Implementation of new member services
• Maintaining efficient and productive credit union operations.
• Demonstrate willingness to achieve professional growth through on-the-job training and educational opportunities.
• Demonstrate willingness to participate in credit union related activities.
• Maintain friendly working relationships with management and coworkers.

Requirements

Minimum Qualifications

• High school graduate.

Desirable Qualifications

• At least one year’s experience as cashier or teller, preferably in a financial institution.
• Ability to cross-sell products and services.
• Excellent verbal and written communication skills
• Ability to follow up with others regarding information needed or provided
• Ability to work independently, self-starter, energetic
• Able to handle highly confidential information with discretion
• Detail oriented
• Able to adhere to tight deadlinesAble to produce high-quality work in an efficient and timely manner
• Remains calm in stressful situations
• Professional presence.
• Punctual, dependable and cooperative.
• Possess a positive demeanor and cooperative attitude in relations with members and employees

Physical and Mental Demands

Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.

Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.

Ability to lift objects or exert force in pushing and pulling.

Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, managing constant interruptions and multiple concurrent tasks, and interacting with members/coworkers.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.