Teller

Columbia Bank; United States; On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement plan

Paid vacation and sick days

Job summary

Columbia Bank is seeking a motivated individual for a client-facing role in Napa, California. This position is primarily focused on banking transactions, delivering exceptional service to clients, and enhancing relationships.

The ideal candidate will have a High School Diploma or GED, with a preference for candidates who are bilingual and have previous banking or customer service experience. The pay ranges from $18.00 to $24.00 per hour, with eligibility for performance-based incentives.

Qualifications

• One year of previous banking or customer service experience preferred.
• Ability to learn and comply with all bank policies and procedures.
• Exceptional attention to detail and accuracy with written numbers.

Responsibilities

• Act as the first point of contact for clients, ensuring service standards.
• Perform teller transactions and maintain cash drawer accuracy.
• Enhance client relationships through meaningful conversations.

Skills

Bilingual

Attention to detail

Customer service experience

Education

High School Diploma or GED

Job description

About the Role:

Responsibilities

• Act as the first point of contact for most clients, delivering on the bank’s Breakthrough Client Service Standards.
• Ensure banking transactions are performed accurately, ethically, and in compliance with all Columbia Bank procedures and banking regulations.
• Maintain and enhance client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.
• Perform teller transactions and cash‑handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
• Accurately perform and support daily tasks that maintain branch integrity (e.g., double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures).
• Mitigate risk by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepen knowledge of Columbia Bank’s product and service offerings and stay current on changes.
• Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
• Support referral goals for the branch by focusing on and identifying basic bank products to refer to the appropriate business partner.

Qualifications

• High School Diploma or GED (required).
• One year of previous banking or customer service experience (preferred).
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistent willingness to build relationships with clients and other bank associates.

Compensation

Pay range: $18.00 to $24.00 per hour. Compensation is based on a variety of non‑discriminatory factors including job‑related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation.

Location

1500 Soscol Avenue, 1st Floor, Napa, CA94559. Ability to work fully onsite at the posted location.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.
• Benefit eligibility begins the first day of the month following the date of hire for associates scheduled at least thirty hours weekly.

Equal Opportunity

Columbia Bank is an equal‑opportunity and affirmative‑action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristic. If you require an accommodation to complete the application or interview process, please let us know by email: [e-mail].