Teller

Columbia Bank; Pasco (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development

Career Growth

Job summary

Columbia Bank is seeking a Teller to handle deposits, withdrawals, and transactions with accuracy and confidentiality at our Pasco, WA location.

You will engage clients to uncover needs and suggest suitable bank products, while supporting branch operations and compliance with bank policies.

Qualifications

• High School Diploma or GED
• 2 years banking or customer service experience preferred
• Bilingual preferred
• Ability to learn and comply with bank policies and systems
• Attention to detail and accuracy with numbers and instructions
• Strong relationship-building with clients and colleagues

Responsibilities

• Performs teller transactions and cash handling accurately and confidentially.
• Maintains branch operations and cash integrity including ATM and night drop processes.
• Mitigates risk by safeguarding cash and directing funds as needed.
• Interacts with clients to identify needs and offer appropriate bank products.
• Expands knowledge of Columbia Bank offerings and stays current with changes.
• Supports branch referral goals by directing opportunities to the right partners.
• Builds relationships with clients and colleagues through proactive service.

Job description

About the Role:

As the first point of contact for most clients, Tellers play a key role in delivering on the bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller role’s primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

• Performs teller transactions and cash handling functions for clients with accuracy and confidentiality at all times. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank’s product and service offerings and stays current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You:

• High School Diploma or GED, required.
• 2 years of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Displays ability to learn and develop skills to identify proactive relationship building opportunities. (such as outbound telephone calls to clients.)
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients
• and other bank associates.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals

The pay range for this role is $18.00 - $20.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

4725 Road 68 Pasco WA 99301

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].