Teller

Comerica Bank; Town of Texas, Galena Park (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Teller to enhance customer experience at their Retail Banking Centers. This role involves processing transactions, providing exceptional customer service, and adhering to operational risk standards. The ideal candidate will demonstrate strong communication skills and a commitment to excellence in all interactions. With opportunities for career growth and a comprehensive benefits package, this position offers a chance to thrive in a supportive environment. If you are passionate about customer service and eager to contribute to a dynamic team, this is the perfect opportunity for you.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off

Health, Dental, Vision Insurance

401k Match

Tuition Assistance

Employee Stock Purchase Plan

Family Focused Benefits

Qualifications

• 6 months of retail or financial sales experience or 2 years of military service.
• 1 year of customer service experience required.

Responsibilities

• Provide exceptional customer service and resolve complaints effectively.
• Process transactions accurately and maintain confidentiality.

Skills

Customer Service

Retail Sales Experience

Problem Resolution

Cash Handling

Computer Skills

Education

High School Diploma

1 Year of College

Tools

Banking Software

Data Entry Systems

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview:

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
• Perform routine customer requests
• Successfully complete Comerica's Teller Training Program
• Follow company policies and procedures, regulations, and security procedures, and complete necessary documents
• Use the provided electronics to document all transactions during their shift
• Reconcile all transactions during and at the end of their shift
• Maintain customer confidence and protect bank operations by keeping information confidential
• Resolve basic customer complaints
• Impact the customer experience following defined customer experience guidelines and feedback as needed

Marketing Activities:

• Complete assigned daily planning activities
• Act as a digital ambassador to transition customers to digital solutions
• Introduce customers to Comerica's products/services, digital solutions, and address questions, e.g., how-to use products and services, with timely follow-up

Operational Risk:

• Ensure compliance with applicable laws, regulations, and company policies
• Complete necessary compliance training
• Adhere to all Risk Assessment and Compliance Standards
• Control and mitigate losses by following policies and procedures

Partnership:

• Enhance Banking Center Collaboration efforts
• Identify opportunities to add value to customers through partnerships

Position Qualifications:

• 6 months of retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry, or internet search

Preferred Qualifications:

• Cash handling experience in a retail or financial services environment
• Proficient with utilizing and navigating a computer system

Work Schedule: Category A - 100% in the office, Hours: 8:30 a.m. - 5:30 p.m. Monday - Friday; 8:45 a.m. - 12:30 p.m. every other Saturday

Salary: To Be Determined Based on Individual Experience

About Comerica:

We invest in our employees' future through comprehensive Total Rewards, including competitive salary, health benefits, retirement plans, and paid time off. We conduct background checks and require applicable certifications. Comerica is an Equal Opportunity Employer committed to diversity.