Teller

Thisiscny; Town of New Hartford (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Beacon Bank seeks a Teller in New Hartford, NY to serve as the main contact for customers and process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency.

You will promote digital banking, maintain a balanced cash drawer, and support branch goals while ensuring compliance with all policies and regulations. Weekend availability and travel to nearby offices may be required.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and offer recommendations for customer needs and referrals to line of business partners.
• Meet or exceed teller incentive goals and contribute to branch goals.
• Process financial transactions, balance cash drawer daily, and handle cash accurately.
• Follow bank policies and procedures, ensuring security and confidentiality; comply with BSA/AML requirements.

Skills

Cash handling

Customer service

Communication skills

Attendance reliability

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Division: Retail Banking

Department: Various - Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 4

Salary Range: $20.00 - $24.91

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New Hartford, NY

Purpose/Objective

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education

• High school diploma or equivalent required.

Experience

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to be flexible in a fast-paced environment.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].