Teller

KeyBank; Town of Fulton (NY); On-site; USD 24,796 - 31,133; Full time

Benefits offered by this job

Incentive compensation based on performance

Comprehensive benefits package

Job summary

A reputable national bank in Fulton, NY is seeking a Teller to provide excellent client service and assist with account transactions. The role requires cash handling and problem-solving skills to ensure customer satisfaction. Ideal candidates will have a high school diploma and experience in client service. This position offers a competitive hourly rate ranging from $18.00 to $22.60 depending on experience and location.

Qualifications

• Experience in a client service role required.
• Experience in cash handling required.
• General understanding of PC with Windows-based applications required.

Responsibilities

• Provide excellent client service in-person.
• Assist clients with account transactions and servicing needs.
• Identify and resolve client servicing issues proactively.
• Attend in-person morning huddles and end of day debriefs.
• Follow compliance, audit, and security procedures.

Skills

Strong sales and service skills

Knowledgeable about client accounts

Excellent time management skills

Ability to process cash transactions

Effective communication skills

Understanding of banking regulations

Skills in identifying financial needs

Education

High School Diploma, GED, or equivalent

Job description

Location

121 S First Street - Fulton, NY 13069

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in‑person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues.

Essential Functions

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in‑person branch setting.
• Proactively work to identify and resolve client servicing issues, escalating as needed.
• Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
• Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attend and participate in in‑person morning huddles and end of day debriefs.
• Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
• Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• High School Diploma, GED, or equivalent business experience (required)

Work Experience

• Experience in a client service role (required)
• Experienced in cash handling (required)
• General understanding of PC with Windows based applications and calculator (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.
• Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
• Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
• Ensuring accuracy in transactions and maintaining organized records.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding and following banking regulations and security procedures.
• Skills in identifying financial needs and promoting relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Collaborating effectively with teammates to ensure smooth operations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1–10 lbs., occasional lifting up to 30 lbs.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver’s license.

Compensation And Benefits

This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based on skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date

01/08/2026

EEO Statement

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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