Teller

KeyBank; City of Lockport (NY); On-site; USD 51,577,344 - 66,188,169; Full time

Job summary

KeyBank seeks a Teller in Lockport, NY to deliver in‑person client service and handle account transactions. You will greet clients, process deposits and withdrawals, and resolve servicing issues while following security and policy guidelines.

You will identify financial wellness opportunities and refer customers to bankers for deeper financial planning. This role requires strong integrity, teamwork, and adherence to procedures.

Qualifications

• High School Diploma or equivalent required.
• Experience in a client service role required.
• Experience in cash handling required.

Responsibilities

• Provide excellent in‑person client service at the branch.
• Handle teller tasks accurately and efficiently.
• Identify and resolve client servicing issues.
• Guide clients to bankers for deeper financial wellness conversations.
• Maintain compliance with banking procedures and security rules.

Skills

Client service

Cash handling

Sales skills

Financial products

Fraud prevention

Team collaboration

Time management

Account servicing

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Location

5737 South Transit - Lockport, New York 14094

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in‑person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it’s our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in‑person branch setting.
• Proactively works to identify and resolve client servicing issues, escalating as needed.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the client(s) to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in‑person morning huddles and end‑of‑day debriefs.
• Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Works on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• High School Diploma, GED, or equivalent business experience (required)

Work Experience

• Experience in a client service role (required)
• Experience in cash handling (required)
• General understanding of PC with Windows based applications and calculator (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Manages and maintains client accounts, ensuring accuracy and security; assists clients with updating account information and ensuring all transactions are processed correctly.
• Educates clients on managing their finances effectively and promoting financial health; identifies opportunities to discuss budgeting, saving, and planning for the future and guides them to appropriate resources or bank services.
• Accurately and securely processes cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
• Ensures accuracy in transactions and maintains organized records.
• Identifies and resolves client servicing issues efficiently.
• Understands and follows banking regulations and security procedures.
• Identifies financial needs and promotes relevant banking products and services.
• Detects and prevents fraudulent activities.
• Collaborates effectively with teammates to ensure smooth operations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• Consumer Retail – Prolonged standing (5‑8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1‑10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Branch

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $18.00–$23.08 per hour. Placement within the pay range may differ based on various factors, including but not limited to skills, experience and geographic location. Compensation also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/06/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].