Teller

Bank of Greene County; Town of Cairo (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Bank of Greene County is seeking a teller to accurately process routine transactions for bank customers, including deposits, withdrawals, and loan payments. The role involves promoting the bank’s products and services and assisting customers with their accounts.

Candidates should have a high school diploma or equivalent, at least one year of cash handling and customer service experience, and strong interpersonal and computer skills. This is a branch position requiring on-site work.

Qualifications

• High school diploma or equivalent required.
• At least one year of cash handling experience.
• At least one year of customer service experience.
• Solid interpersonal and communication skills and basic computer proficiency.

Responsibilities

• Accept cash and checks for deposit and verify accuracy of slips.
• Identify customers and cash checks.
• Process cash withdrawals and loan payments.
• Provide information about bank products and promote services.
• Order checks and bank cards for customers as needed.
• Record transactions accurately and promptly per bank procedures.
• Answer inquiries about checking and savings accounts and other products.
• Maintain confidentiality and comply with security procedures.
• Balance cash at end of shift and assist in training as needed.

Skills

Interpersonal skills

Communication skills

Computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

Position Summary

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits, withdrawals and processing loan payments. Promote and advise on the bank’s products and services.

Description

DEPARTMENT: Branch
LOCATION: Varies as needed
REPORTS TO: Branch Manager
SUPERVISES: None
GRADE: 7
FLSA: Non Exempt

Position Summary

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits, withdrawals and processing loan payments. Promote and advise on the bank’s products and services.

Requirements

• High school diploma or equivalent
• One year cash handling experience
• One year customer service experience
• Good interpersonal, communication and computer skills

Major Duties & Responsibilities

• Accept cash and checks for deposit and check accuracy of deposit slip
• Identify customers, validate and cash checks
• Process cash withdrawals
• Receive and verify loan payments
• Perform services for customers such as ordering checks and bank cards
• Perform specialized tasks such as preparing official checks and money orders
• Record all transactions promptly, accurately and in compliance with bank procedures
• Answer inquiries regarding checking and savings accounts, as well as other bank related products
• Seek to resolve issues and problems with customers’ accounts
• Explain and promote bank products and services to customers
• Identify referral opportunities and make relevant referrals
• Perform end of day balancing of cash and checks in teller cashbox
• Maintain the highest level of confidentiality with all information obtained
• Ensure compliance with all internal controls and established bank policies and procedures
• Adhere to branch safety and security practices and procedures
• Participate in training programs to maintain and acquire additional knowledge and skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compliance Statements

EQUAL OPPORTUNITY EMPLOYER

Bank of Greene County is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

Bank Secrecy Act (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments. Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer. All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer. The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.