Teller

First Interstate; The Dalles (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

First Interstate in The Dalles, OR is seeking a Teller to handle daily teller transactions in the lobby and drive-up, delivering outstanding client service and building relationships with clients. You will process deposits, loan payments, cash checks, and more, ensuring accurate cash handling and adherence to security procedures.

The role requires a high school diploma or GED, with cash handling experience preferred.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Process daily teller transactions in lobby and drive-up.
• Provide outstanding client service and maintain client relationships.
• Answer client questions in person and by phone.
• Process deposits, loan payments, cash checks, and other routine transactions.
• Record currency and transactions; assist with cross-sell opportunities when appropriate.
• Maintain accuracy in cash drawer and adherence to security procedures.
• Attend training sessions and support team to achieve branch goals.

Skills

Confidentiality

Mathematical aptitude

Communication skills

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Job description

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.


• Child Care Assistance Program for eligible dependent(s).


• Exercise reimbursement program for employees.


• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.


• Answers clients’ questions in person and over the telephone.


• Processes additional transactions as needed, including preparing currency transaction reports.


• Identifies basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.


• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.


• Processes consumer credit card applications.


• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.


• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.


• Complies with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.


• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.


• Enhances job knowledge by attending training sessions.


• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.


• Demonstrates basic product knowledge and proficiency with client-facing systems.


• Completes work accurately with minimal errors.


• Participates in volunteer activities.


• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle confidential and sensitive information with discretion.


• Strong mathematical aptitude.


• Excellent written and verbal communication skills.


• Strong interpersonal skills.


• Exceptional attention to detail.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required


• Experience in a cash handling role preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently


• Handling - Frequently


• Hearing - Frequently


• Lifting - Occasionally (up to 25 lbs)


• Sitting - Occasionally


• Standing - Frequently


• Talking - Frequently


• Walking - Occasionally


• Noise Level - Moderate


• Typical Work Hours - Vary based on scheduling and business need


• Regular and Predictable Attendance - Required


• Travel - as needed