Teller

Scenic-Community-Credit-Union; Tennessee; On-site; USD 35,000 - 40,000; Full time

Job summary

Scenic Community Credit Union in Tennessee seeks a dedicated Member Services role to handle a broad range of member transactions, assist with new accounts, and verify member information. The position emphasizes accurate posting, cash handling, and excellent service.

The role requires balancing daily activity, providing receipts, and responding to inquiries via phone, email, and chat. It offers opportunities to grow within a community-focused financial cooperative in Ooltewah, TN.

Responsibilities

• Process a variety of member transactions including deposits, withdrawals, loans, transfers, and other cash handling duties.
• Assist members with opening new accounts and verify member information while ensuring eligibility.
• Balance daily transactions and cash drawer and verify account ownership and authorization.
• Provide receipts, documentation, and information for member transactions.
• Promote and cross-sell credit union products and services to meet member needs.
• Respond to member questions and concerns via phone, email, and online chat, escalating when needed.
• Navigate the credit union website to help members locate branch locations and hours.
• Maintain knowledge of dividend rates, deposits, loans, and other services.
• Collaborate with team members to achieve organizational goals.

Job description

• Process a variety of member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, and money orders.
• Assist members with opening new accounts and verify member information through approved third-party services while ensuring membership eligibility requirements are met.
• Accurately post routine transactions and verify account ownership and authorization requirements.
• Examine checks for proper endorsements and negotiability and apply appropriate hold procedures when necessary.
• Provide members with accurate receipts and transaction documentation.
• Process stop payments on share drafts, ACH transactions, and bill payments.
• Provide account information, including balances, loan payoffs, account history, and other account-related inquiries.
• Complete member service forms accurately, including debit card orders and reloads, travel cards, card disputes, check orders, and card/check pickup requests.
• Process Shared Branching transactions and review supporting documentation for completeness and accuracy.
• Scan member checks through ITC and maintain proper records.
• Deliver outstanding member support through phone, email, and online chat channels.
• Respond professionally and courteously to member questions, concerns, and complaints, escalating issues when appropriate.
• Assist members with navigating the credit union website and provide information regarding branch locations, business hours, and contact information.
• Maintain knowledge of dividend rates, deposit products, loans, and other credit union services.
• Identify member needs and actively promote and cross-sell credit union products and services that provide value to members.
• Balance daily transactions and cash drawer activity accurately and efficiently while adhering to established cash handling policies and drawer limits.
• Support credit union initiatives and actively promote the credit union philosophy and member-focused culture.
• Collaborate effectively with team members to achieve organizational goals.
• Perform additional job-related duties as assigned by management.

In 1954, the Chattanooga DuPont Plant was one of southeast Tennessee's largest employers, hiring people from all over the tri-state region. Some of these people saw the need for a different kind of financial institution - one that could meet the financial needs of all its employees, including those with more limited means. Recognizing that credit unions embraced the philosophy of "people helping people", the wheels were set in motion. On February 26, 1954, the Chattanooga DuPont Nylon Employees Credit Union was organized and chartered.

Since then, many changes have shaped Scenic Community Credit Union into the strong financial institution it is today. Mergers and expansions have allowed us to serve a larger group of people better than ever before. But our philosophy is the same as that of the original founders: we strive to advance financial peace of mind within our community.

At Scenic Community Credit Union, we know you're more than just a number. We know the important numbers that matter most; the ones that tell your story! From starting your financial journey, to planning for your first home and reaching your family's financial goals. We're here to celebrate your story not just your balance. From milestones to memories, we're here to celebrate every moment that counts. When you join SCCU, you're not just a member, you are part of a community that values every number and every story.

The pay range for this role is:

35,360 - 39,520 USD per year (Ooltewah, TN)