Part-Time Teller

Scenic-Community-Credit-Union; Chattanooga (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

Scenic Community Credit Union in Tennessee is seeking a member services professional to support daily transactions, assist members with new accounts, and promote credit union services. Proficiency in math and basic computer skills is essential, along with the ability to navigate Episys Core System and Microsoft Office.

You will balance daily transactions, provide receipts, handle inquiries via phone/email/chat, and help members access branch locations and account information.

Qualifications

• Basic math and computer skills are required.
• Ability to assist members with opening accounts and verify information.
• Dependability and ability to work as part of a team.

Responsibilities

• Performs routine member transactions, including deposits, withdrawals, transfers, and check cashing.
• Assists members in opening new accounts and verifying information.
• Is able to navigate Microsoft Office applications and the Episys Core System.
• Balance daily transactions quickly and accurately and observe cash drawer limits.
• Provide members with proper receipts for their transactions.
• Demonstrate the ability to cross-sell all services offered by the credit union.
• Process stop payments on share drafts, ACH, and bill payments.
• Provide members with account status, including balances and history.
• Scan member checks through ITC and review documentation for accuracy.
• Provides member phone, online chat, and email support.
• Accurately perform Shared Branching transactions and direct members to branch locations and hours.
• Knowledge of dividend rates and how to direct members to branch locations and contact information.
• Courteously respond to member requests/complaints and escalate when needed.
• Participate in and promote the credit union movement.

Skills

Basic math

Computer skills

Tools

Episys Core System

Microsoft Office

Job description

In addition to the aforementioned duties and responsibilities, any and all duties and responsibilities assigned by management that may be deemed necessary or needed in the promotion and continuance of the credit union and are job related.

• 1. Performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashiers checks, and money orders.
• 2. Possesses basic math and computer skills.
• 3. Assists members in opening new accounts, and verifying the information provided with outside services, as required, and understanding eligibility requirements for membership.
• 4. Is able to navigate Microsoft Office applications and the Episys Core System.
• 5. Is able to post routine transactions to the computer system without needing assistance, understanding how to determine who is authorized to conduct transactions on members accounts.
• 6. Examine checks for endorsements and negotiability, and understands how to place appropriate holds when necessary
• 7. Provide members with proper receipts for their transactions.
• 8. Understands and can cross-sell all services offered by the credit union.
• 9. Process stop payments on share drafts, ACH, and bill payments.
• 10. Provide members with account status, including current balances, loan payoffs, and account history.
• 11. Is able to accurately complete forms including but not limited to card orders, reloads, travel cards, card/check pick up, card disputes, and can order checks through the core.
• 12. Demonstrate the ability to balance daily transactions quickly and accurately throughout the day and during the closing process, and understands and adheres to cash drawer limits.
• 13. Demonstrates dependability, and the ability to work as part of a team.
• 14. Able to scan member checks through ITC.
• 15. Provides member phone, online chat, and email support.
• 16. Able to accurately perform Shared Branching transactions, and review documentation for accuracy and completeness.
• 17. Knows how to find dividend rates on deposit accounts and can direct members to all of our branch locations, business hours, and telephone numbers. Knows how to navigate the SCCU website and can assist members in how to navigate it.
• 18. Courteously responds to member requests/complaints and can direct them to the proper person if the answer is unknown.
• 19. Participates in and promotes the credit union movement.

In 1954, the Chattanooga DuPont Plant was one of southeast Tennessee’s largest employers, hiring people from all over the tri-state region. Some of these people saw the need for a different kind of financial institution – one that could meet the financial needs of all its employees, including those with more limited means. Recognizing that credit unions embraced the philosophy of “people helping people,” the wheels were set in motion. On February 26, 1954, the Chattanooga DuPont Nylon Employees Credit Union was organized and chartered.

Since then, many changes have shaped Scenic Community Credit Union into the strong financial institution it is today. Mergers and expansions have allowed us to serve a larger group of people better than ever before. But our philosophy is the same as that of the original founders: we strive to advance financial peace of mind within our community.

At Scenic Community Credit Union, we know you're more than just a number. We know the important numbers that matter most; the ones that tell your story! From starting your financial journey, to planning for your first home and reaching your family's financial goals. We're here to celebrate your story not just your balance. From milestones to memories, we're here to celebrate every moment that counts. When you join SCCU, you're not just a member, you are part of a community that values every number and every story.